FGUA

Category: Water utility company in New Port Richey, Florida

Address: 6915 Perrine Ranch Rd, New Port Richey, FL 34655, USA

Phone: +17273720115

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Joseph Murphy

Aug 22, 2022

Spent hours on the phone troubleshooting a 16000gallons in 11 days bill. Told me we had a time and date set up. Completely lied. Called today, not on the list for today. So thieves and liars. Awesome so excited to be paying you for my water bill for my home for the next 30 years. I truly hope that this company goes out of business and that someone better takes over because the government is terrible at helping people. This is a prime example.

Jamie Devine Brown

Jul 21, 2022

The worst company ever to work with!! I sold a home on May 9th and they say I started service on June 30th. Who would start service on a home 2 months after they sold it?? They still wont send me my deposit back and say I owe until July 1st for water. I get a different answer every time I call.

Gloria Graham

Jul 19, 2022

My bill tripled last month. I cannot get anyone to help. No email no supervisors and they say the ONLY office is in Lady Lake. Who authorized this to "take care" of our north lakeland residents????

Candice Johnson

Apr 28, 2022

Not even worth one star. There application has the wrong email. You can’t go there. When you call they give you the wrong email and then turn the water off despite you trying to give them money to start a new service.

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Questions & Answers

How long do we have to boil water after a breakage?

Betty Hackenberger | Sep 3, 2018
M. Thompson | Sep 3, 2019

Betty, If you are asking when you can safely consume unboiled tap water after receiving a boil water notice, the answer is you should continue to consume only boiled (or bottled) water until notified of the 'all clear' by FGUA. If you are asking how long a time you should actually keep the water boiling before it's safe to use, you should keep the water at a rolling boil for a full minute. That jumps to three minutes for folks at elevations of 6,562' or higher.

How much is the deposit?

Sharon Lane | Sep 3, 2018
CuteBitch007 | Sep 3, 2019

Its different in diff. Countys cities etc.I think good luck!!

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I pay for sewers, does this include storm sewers?

Tina Foy | Apr 5, 2022
Mi J | Apr 5, 2022

It does not

will fgua test the quality of my water coming from my kitchen faucet

Edward Malanda | Jan 5, 2022
Michael weeks | Jan 5, 2022

Home depot will

I am applying for services. You say the email address is on the application. I guess I am blind because I don't see it. Please tell me where to email my application with attached paperwork. Thank you

Ron Peckholdt | Sep 2, 2021
John D'Orlando | Sep 2, 2021

They have a dropbox out front.

Can I pay my bill in person at Perrine ranch rd. location?

R Latimer | Sep 2, 2021
J.I.A.J | Sep 2, 2021

very true that office is closed but has a dropbox to put a check payment only or you can pay online

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New home being built in Gulf Harbors, how do I get a separate water meter for irrigation?

Pattie Royals | Sep 3, 2019
Edgar H Torres | Sep 3, 2019

You just need to notify customer service they will come and check the property ,then information will be passed on to another department which will Provide a quote", "but it takes a little time .

This is for A.Utilities What are watering days for lawn?

Pam Tavernese | Sep 3, 2019
Terry Henry | Sep 3, 2019

We follow Pasco County watering rules.

How much is the deposit

Carol Ann Nowland | Sep 3, 2019
Erika Major | Sep 3, 2019

It depends on the house size and history. Mine was $249.81. I hope that helps.

I recall that FGUA conducted a chlorine burn and flush operation of the Seven Springs Water District between mid-January 2017 and mid-February of that year. How often is this activity done? When might we anticipate another chlorine burn and flush?

M. Thompson | Sep 3, 2019
Jack Williams | Sep 3, 2019

The flush and burn is performed once or twice annually depending on water quality in the distribution system. Actually there have been 2 complete system burns since January of 2017. One in August of 2017, and again in February of this year. The next burn will be conducted in January or February of 2019.

How would I apply for a career opportunity?

Gina Lawson | Sep 3, 2018
Edgar H Torres | Sep 3, 2018

Job opportunities are Posted on the FGUA website and the US water website that would be were you would look .

Are. You government owned and operated or private?

Vickie Hrifko | Sep 3, 2018
Dave Brooks | Sep 3, 2018

Govmnt owned.

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Why is my sewer bill 3x higher than my water usage?

Sylvia Yusko | Sep 3, 2018
CuteBitch007 | Sep 3, 2019

Becaise ots a base pay they charge you cause look at your bill Water usage 45.00 Bill total 165.00 Check ur bills lol

Do you have a budget plan ?

Rosalie Fish | Sep 3, 2018
Miriam Jarvis | Sep 3, 2018

Yes

Recently, we have had two leaks in our main supply line to our house. Have two questions: 1. Are any adjustments allowed on our billing ? 2. We are going to repipe our supply line, is it posdible to have our meter relocated ?

David Mims Senior | Sep 3, 2018
CuteBitch007 | Sep 3, 2019

You have to call them for these kinds of answers.☕

How can I find out if the power is still on at my rental house?

Marian Friske | Sep 3, 2018
Marlainna Delidle | Sep 3, 2018

Fgua is the water company. You should be able to call the power company and ask them if there is still service. I would start with either Duke energy or Withlacoochie river electric company. Good luck!

What does fgua stand for

Anabella Batista | Sep 3, 2018
CuteBitch007 | Sep 3, 2019

Florida Government Utility Authority. They are Expensive

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How would a tenant coming in from out of state have water turned on before arriving?

Debbie Chaves | Sep 3, 2018
CuteBitch007 | Sep 3, 2019

Call

How to pay your bill by phone

Sherita Graham | Sep 3, 2018
Karen Koch | Sep 3, 2018

Does fgua have a dropbox to drop off bills

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