Sears Appliance Repair

Tammy Hawkins

Sears is closed and has been closed for a year I think. I went there to get my second covid-19 💉 shot.

Sherringa Holmstrom

There should be a spot for no stars. The complete run around and time waster is all we got. Don't purchase their Master Protection. It is a complete SCAM. Google it and read others reviews, frustrations etc., even from sears employees. They are trained to keep you on hold and pass you off to someone else. Repair or replace, such a joke. The sears employees get paid to make unhappy customers, wonder why they are closing stores and selling off properties read all the comments from prior employees who couldn't stand lying anymore! We will make sure to tell everyone know of our experience, so they won't get suckered!

Dorothy Dunne

A. The simple part needed to repair my dryer cost more than half the cost of a whole new dryer. That is ridiculous! The dryer is 6 years old. I am trying to repair rather than replace as much as possible, to keep appliances out of our landfills. Sears should also be supporting this goal. B. The first visit took a week to schedule. The first part ordered turned out to be the wrong one, and another had to be ordered. Ultimately, it took over three weeks to repair my dryer. Again, ridiculous. C. The person who worked on my dryer was consistently courteous. He went out of his way to check in with me to find out if the parts had arrived, and committed himself to coming to fix it as soon as possible. I appreciate this. D. Altogether, if I were just a tiny bit more cynical, I would wonder if Sears wants to make repairs less appealing to consumers so that we will just give up and purchase new appliances. We need as a whole society to make things last longer, rather than replacing things. Maybe it's not a good idea to get repairs done by the same company that sells the new products.

Katherine Bacon

Sears repair service was great. One week ago. But the survey isn't user friendly. Most are check to boxes and rate how satisfied with numbers: 1 being poor and 10 being very satisfied. I was going to pass this up but decided maybe you'd change your survey???