Norcal Powersports And Marine

Ripshaw Wahspir

Nice trikes and off road vehicles. The staff was friendly and informative. I gave four stars because after I was told my bike had cruise control but then after buying and sitting on bike I was informed their wasn't cruise control they apologized. I'll just have to install one.

Lucy Gonzalez

Really wanted to give this business a chance being that it’s local, but with many displeased interactions and frustrations it was a done deal for me. It’s been nothing but disappointment after disappointment from the beginning. I didn’t bother writing a review earlier on because I didn’t think it would turn out this way. In 2018 I purchased a Polaris Ranger 1000 for my ranch. I waited for an hour to be helped and I had to ask for updates since no one bothered to check in with me. Ryan ended up helping and made the sale. When we were finalizing paperwork and he gave me the keys, I asked why gas tank was half full? Ryan’s exact response, “I don’t want to use up the rest of my fuel supply”. Thought it was an odd thing to say to a customer, but I let it go. And when have you purchased a vehicle that was half full? Never! Two weeks later, I decided to order accessories for Polaris. I ordered a few items along with a windshield. Items were delivered to Santa Rosa store. I drove all the way from Occidental, where I live, to pick it up items the next day. When I tried to install windshield, it was the wrong size! How does someone order the wrong size when this is your job?! Next day I had to return it, mind you having to drive from Occidental again. Ryan claimed he gave me a 10% discount for my troubles and inconvenience, but I never saw any discount on receipt. I let that go, too. Fast forward to 2020: Polaris sent out recall notices and asked customers to contact local dealership to schedule repairs ASAP. After 3 days of failed attempts and numerous messages left, I was finally in contact with Ryan. I expressed my issues with not having a trailer to haul Polaris to shop for repairs and asked if there was another option where it could be transported by them, or send a technician out to my house? I heard other dealerships sent out technicians to make those repairs, so why not ask? He said he would call me back on Tuesday with more information, since I called him on a Friday and it was already later in the afternoon. 5 weeks go by, no joke, and no updates from Ryan. I called him again, 8/12/20, he gave no apologies and was nonchalant about conversation. He gave me my only option, informing me that Polaris would pay for a third-party towing service (up to $100) and I’d have to pay out of pocket anywhere from $50+. I asked why a technician wasn’t an option? His words again, “that’s not going to happen. We’re down to two technicians and that’s just not going to happen”. I asked to speak with a supervisor because at this point, I was at my wits’ end with Ryan. He said the owner, Dan, would be the person I need to speak to and he was really busy at the moment. I asked him to go please check in with him. He put me on hold for a few minutes and came back with the same BS excuse that he’s a very busy man and he will get to me when he gets to me. Well guess what, we’re all very busy people, too! Now it’s Friday, 8/21/20, and I’m still waiting for Dan’s call…

bruce mason

Service is outstanding. Ryan, Josh and crew really took care of me and my Ski. They installed a Riva Racing stage II kit with exhaust and impeller in one day. Highly recommend. I will buy my next toy at NorCal Powersports for sure...

Tony Galletti

This place is unbelievable! Service department has been outstanding! Marty and Ryan know the true meaning of customer service! Always kept me informed, showed me the old defective parts! Reasonable prices! Highly recommend them to anybody! Well worth the drive from Ukiah to get my ATV worked on! If I'm ever in the need to buy a new Polaris they will be the first ones I call!