Adventist Health Bakersfield

Jarl Johanssen

My mother was admitted to Adventist rather than Memorial for dialysis. She went in on a Tuesday morning, and went without her needed medications for 26hrs because they couldn't get a hold of the doctor. The nurses are good, but the doctors are no where near the quality of what Memorial has only a few blocks away. And as I heard multiple patients say it during her stay and I witnessed it as well, if you get a Dr. Lin, request another doctor, they will drag their feet and give you little to no care.

Casey morrow

I had to go to L&D, I hate that they make you go through an over crowded ER due to covid instead of entering through the main lobby. How is making you go through all the sick people while in Labor safer than going straight to L&D. While in my room my paper towel dispenser didnt work, the remote to the tv and call nurse didnt work and they didnt have any pillows at all. There was random urine samples in multiple locations in my room without names I thought was odd.... I had to get moved again to go to ultrasound down stairs instead of them coming to me. If insurance allows Id recommend going to Mercy Southwest to have a baby. Everything is clean and updated making eveything go fast amd smooth.

mitzi palacios

As always it sucks to go to the hospital special especially when you're there for over 12 hours. However, nurses were very helpful and constantly checked up on me and even gave me food while i waited. The nurse that mostly stuck out to me in the ER was Anna, There were many complications that were inevitable but she made me feel safe and comfortable and was able to fix them almost immediately. I could tell it was a very difficult shift for her but she still came to check on me often and with a smile.

Karyn Ryan

BEWARE of my billing nightmare.After my surgery and procedure was approved in advance however I did not receive a bill until 6 months after my surgery, from the hospital, that the insurance was not making good on the payment to the hospital. The insurance had already paid everyone and everything except Adventist Health facility. Billing simply put it back on me to contact my insurance since they had appealed already. Not a problem I thought.When I contacted my insurance they did not understand why the hospital was NOT paid and it must have been something on the billing end or coding etc at the hospital . My insurance asked me to have the hospital appeal again along with myself and they would push it through. I did my part , but when contacting billing , I was told my request was refused and just kept telling me it was their policy to only appeal once. I understand that with Covid staff is short and untrained, but to outright deny something that can help their customers and ensure that they get their payment in full with complete refusal to check for errors on their part or to simply send out another appeal is beyond understanding. They may want to rethink the one appeal policy especially if it is at the request of the insurance. Trust me I understand it’s frustrating to do something again after it has already been done( exactly what I am going through myself right now dealing with this). But you do what needs to be done to ensure everyone gets paid. Just help me to help you! I do want to say thought staff at the hospital are amazing. I have had a few surgeries here and when my father died suddenly and was taken to this hospital. Everyone was amazing when my heart was broken. This is the first time I have ever had an issue so hopefully it can be resolved.