Jack in the Box

Melissa Lantis

If i could give negative stars I would. EVERY time we've been here our order is wrong, they simply dont have numerous menu items and theyve even been closed before 9pm! Every single time! I've been patient but wnough is enough. I would rather drive to the location on Burlington Blvd from oyr house in Bow than deal with this anymore.

Darrin Norton

I placed a mobile app order on 05-26-22 at approximately 10:20pm. The app and Google Maps both show this location being open until at least 11:00pm. (The sign on the drive-through window reflects an even later closing time) When I arrived at 10:25pm I could see what looked like my order on the view monitor above the warming rack and one of the employees sitting down at table eating. . . No one ever came to the window to address our presence, in in spite of having already paid for the meal through the app. . . This is actually the second time this has happened; however, the first time I did not make a big deal about it because I figured the hassle of trying to get a refund was greater than the amount of money I lost in the encounter. This time my order was in excess of $36.00 and so far I have been proven right in that it is now 06-05-22 and I still have not received a refund, or been contacted by a customer service representative as it was suggested. Both times this has happened we've had to drive the additional distance to the location off Burlington Blvd, pay more, because who wants to repeat using an app (for the deals) that just fraudulently separated you from your money?!? When we arrived in the drive through for the 05-26-22 incident an employee was visible inside at one of the tables happily scarfing her own food. At one point she even got up, fooled around with something at the counter, all the while appearing to intentionally avoid looking over at our vehicle, waiting patiently in the drive through. . . At this point we are out over $50.00 for food we have paid for and never received from this location. . . I hate to disparage anyone in the fast food industry, especially these days as there are many ridiculous, entitled and inhuman customers out there, but this location has become garbage. . . In the past my wife has left nothing but positive reviews concerning this location as there "have" been some great employees who "worked" there. . . All past tense. . . The two incidents referenced have all occurred in the last year and do not reflect the quality customer service this location once had. My advice, if it's early enough in the day to get hot case from the Shell station next door. . . Eat that instead. . . Their selection is ridiculously vast and all of it is good. If it's late at night, don't bother with this location. You are like to end up spending money without receiving food (using the app), or waiting in a drive though that no one will come to, if ordering on the spot. . . Go down the road to the Burlington Blvd location. There's already a line there, but they're open when they should be, friendly and efficient! UPDATE 06-19-22: I have done as they asked, shared my experience at the link provided, twice in fact. . . No one from Corporate or their Franchisee group has returned my inquiry or contacted me in any way. . . Still no refund. Google Maps has refused my edit of their operating hours, twice now, in spite of their demonstrable pattern of closing long before their advertised times. . .

Christina Chen

We stopped by this Jack in the Box while charging our car. It was around 11:30 am and there were about 1-2 cars in the drive thru. I walked inside and there was no one at the register and I was the only one waiting to order. The person at the drive thru saw me but didn’t even acknowledge my presence. I waited for a good 3-5 minutes and no one came to take my order and she didn’t even bother to say “I’ll be right with you” or “someone will be right with you”. Then the manager came out of the staff room, asked the girl by the drive thru if she knew that I was waiting. She said yes, but that she was busy. The manager proceeded to tell her that she was on her break and then went back to the staff room. I just stood there dumbfounded as the conversation was happening right before my eyes. I am not expecting customer service at a Jack in the Box, but this is unbelievable. I decided to leave without ordering anything. They will never get my business again.

Nate Laun

Unfortunately customers are not allowed to use restrooms. If you want to be able to eat, drink, and freshen up, best find another restaurant. As you can see from their reply below, their response to a pandemic is to reduce access to restrooms and hand washing. If they had concerns about public health, perhaps cleaning the facilities more often instead of closing them would be more in the interest of both potential customers and public safety.