Address: 11400 W Olympic Blvd #267, Los Angeles, CA 90064, USA
Sunday: Closed
Monday: 9AM–5PM
Tuesday: 9AM–5PM
Wednesday: 9AM–5PM
Thursday: 9AM–5PM
Friday: 9AM–5PM
Saturday: Closed
Monica Vinar
I love my AirVape X (I own several and so do a lot of my close friends and family). It's great to share an amazing product and I recommend it to anyone looking for a quality vaporizer. But it's also very important to note that if something goes wrong, this company stands behind their product with integrity and honours their customers. I recently had an issue with one of my vapes and I can't say enough about the exceptional customer service I received. They were kind, friendly, knowledgable and generously replaced my product when the issue couldn't be fixed. Thank you Bernadette for all your help and the AirVape Support team too! I truly appreciate it. With much gratitude ~Monica
Kevin Dixon
I received my legacy about a week ago... And it was worth the wait. I didn't want to do a quick review I need it to really dive in to this unit... I kid you not it is next level amazing. This is about our health... From the packaging to the design of the unit... Next level. Temperature control and heating is excellent. The design and feel is to the Future. This has everything to do with cannabis even the has hemp in it. I love the legacy... And look forward to the future from air vape. 🔥🔥🔥✌🏾
Andrea Nicole Hogeboom
Their vapes are great and customer service reps are extremely helpful! been their customer for many years and their product does not disappoint. Been using my AirVape X everyday since the quarantine and it still feels like it’s fresh from the box. Have a great feeling their new product will be worth the wait. ❤️❤️❤️
Lauren Blanset
Amazing product surpassed only by their customer service! I had a charging issue with my AirVape XS, so I mailed just the unit over to Aki and the Apollo Team, and they sent back a brand new-in-box AirVape XS! Totally unexpected but totally appreciated and definitely in use already :) great little vape for dry tobacco!! Thanks Apollo for such a stellar product and cs team :D
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In our newest model, the AirVape X, we have added a new feature which you may change the temperature from Fahrenheit to Celsius by holding down the on/off button and the down arrow button to the right for several seconds.
AirVape products are not classified as medical devices and have not been evaluated by the Food and Drug Administration. AirVape products are not intended to diagnose, treat, cure or prevent any disease. We strive to make the safest vaporizing experience for our customers, however, if you are concerned about using one of our products we would advise that you consult with your physician or another medical professional prior to using any AirVape product.
"Pre-shipment" means that your package has left our warehouse and is waiting to be scanned by the shipping company to begin its journey to you. Please allow up to 8 business days for your tracking information to update.
Yes, all of our shipments are packaged in discreet packaging.
Orders are fulfilled within 24 hours from purchase, excluding weekends and Holidays. If an order was placed during the weekend, the item will be fulfilled by the following Monday, at the latest by Tuesday.
Any orders over $100 are shipped for FREE in the US and Canada!
Every purchase comes with a set of cleaning tools, one of those tools are tweezers included in your cleaning kit. Keep in mind that the chamber screen should rarely need to be changed, possibly once every few months depending on how often you're using the unit. If it does need to be changed/removed, we would recommend using the tweezers to remove the screen that is located at the bottom of the chamber.
.75- 1 gr. could fit inside of the AirVape X ceramic chamber depending on the dryness and type of herb.
You may charge the AirVape Xs and AirVape X with any universal micro USB charger, but the wall adapter should be at 110 voltage. Apollo would also recommend that the best method would be to plug the unit into a computer or lap top to charge.
Vaporizing is extracting flavors and aromas from plants or herbs. It allows you to enjoy nature in a new and better tasting way. A vaporizer gently heats up the herb without combusting it, allowing aromas and flavors to escape.
The AirVape classic Xs can be used to vaporize waxy oil concentrates by using the concentrate cup insert, which can be purchased on our website. The AirVape X can be used to vaporize waxy oil concentrates by using the concentrate pad insert, which can be purchased on our website. The AirVape XS GO can be used to vaporize waxy oil concentrates by using the concentrate pad insert, which can be purchased on our website. Keep in mind that while using the concentrate cup or pad, is to not be used to vaporize e-liquid nor e-juice. The concentrate cup and/or is to only be used for waxy oil concentrate. When using the concentrate cup or pad, only use a very small amount of wax, about the size of a grain of rice and vaporize at the highest temperature setting of 428F.
The Original AirVape is for dry herbs only. The AirVape Xs can be used to vaporize concentrates by using the concentrate cup insert, which can be purchased on our website
Take the mouthpiece apart and let it soak in alcohol for several hours, clean the parts by using the cleaning accessories that came in the box and then let the mouthpiece air dry. Also, be sure that you're properly putting the mouthpiece and airflow box back together correctly, otherwise this will impact the airflow. If you're still having an issue with your mouthpiece, please contact us through our website for further assistance.
The bottom part of the airflow box with the pyramid of holes should be on the left and then the other side of the airflow box with the flower circle of holes should be at the top to the right side. The screen with all holes goes at the very bottom of the mouthpiece, below the airflow box.
This depends on how often you're using your unit. For example for someone who typically uses the unit daily, we would recommend cleaning the unit once per week. Every purchase comes with a cleaning kit, which you may use the cleaning tool to clean out the ceramic chamber. As for the mouthpiece, we recommend taking the mouthpiece apart, clean with the brush, soak the pieces in alcohol for a couple of hours and then allowing it to air dry before putting the mouthpiece back together.
While the device is charging, you should see a charging indicator displayed on the device. If you do not see the charging indicator while charging, try using a different USB cable and/or a different wall adapter. Also, try plugging the device into the computer with a different USB charger. The issue could be the charger or the wall adapter that came with the device and in this case, AirVape will replace your charger or wall adapter at no extra cost. If you continue to have an issue with charging your unit after trying these other methods, please contact us on our website.
In previous classic AirVape Xs units, you may change the automatic shut off timer from 3 to 5 minutes by holding the on/off button and down arrow button to the right. To go back to 3 minutes automatic shut off time, hold the on/off button and the up arrow button that is to the left. However, in our newest AirVape X model, we have added a new feature! You may change the temperature from Fahrenheit to Celsius by holding the on/off button and the down arrow button that is to the right. In these newer units, you may adjust the automatic shut off timer by holding the on/off button and the up arrow button that is to the left, to go from 3 to 5 minutes or from 5 to 3 minutes.
To turn on: click the 'on/off' button three times, then select the desired temperature using the arrow buttons. To turn off: Click the 'on/off' button three times. The unit also shuts down after 3 minutes, if you don't use it. You can adjusted the automatic shut off time to 5 minutes as well.
To view all AirVape accessories, you may check it on our website https://airvapeusa.com/collections/replacement-parts
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