Nordstrom

Mich L

Today was my very first time setting foot inside this Nordstrom's location. Like many other Nordstrom's, it is very clean and well-organized. Everyone I encountered was really friendly and courteous :) ! I went upstairs to the 2nd floor to pick up my online order of Rainbows sandals from Customer Service and was greeted by a sales associate named Victor. He was really welcoming and warm, promptly looked up my online order, and asked if I would like to try on my new sandals to make sure they fit properly. I was pretty amazed that he went out of his way to show me the fitting rooms just to try on sandals. But I tried on both pairs, which fit perfectly :D !! And I thanked him on my way out for his exceptional and awesome customer service :D !! This is my first purchase at this particular location. But I'm general, I really like how Nordstrom's usually has what I need in stock. This isn't always the case with other department stores. And sometimes with other department stores, you can only order certain items online, or they don't have certain items in stock, or you have to wait for more than a week before they can ship out certain items that they happen to have in stock but are available "online only." I have to admit that Nordstrom's customer service model is very top-notch, which is probably why they have a strong customer base ;) ! Thank you, Victor, for your exceptional and awesome service customer :D !! And thank you, Nordstrom Century City, for brightening my Sat with a great first-hand customer experience at your store :) !! First impressions are really important! And I already have a fantastic first impression from this morning :D !!

Julie H

Amazing and friendly staff!!! Didn’t grab his name but staff member working in jewelry is amazing! He was wearing glasses and had tattoos :) So amazing and went above and beyond to help me! 10/10 recommend

Alison Carter

Love coming to Nordstrom for bras! The employees are incredibly helpful and patient. I appreciate that Nordstrom carries a wide variety of sizes. And if the exact size of color I want isn’t in stock, the employees can help you order online, or print out the product info for you to shop online at your leisure. Would come back again!

gerry furth

Still the same old-fashioned professional, attentive service. But a different more glitz and glam, upscale atmosphere with fewer customers like the store at the Grove - and almost no sales items during the half yearly sale. A wonderful gentleman who helped us with the (EXPANDED) Express Station for online pick up items.