U.S. Bank Branch

Ernesto Abache

Today I enjoyed one of the most profesional and helpful attention I have ever received in a bank in the USA. Thanks to Jason Cornella (branch manager) who was so patient and dedicaded solving each request that I had untill I was completely satisfied. Today I becomed a happy and new customer for USBANK. Personaly 100% recommended! ! 👍

BrandMojaveGreen 0

This is the second US Bank I have been to today and both are closed. They are supposed to be open until 4pm today.Good morning Brandi. Thanks for taking the time to share your experience. I was able to confirm this location is suppose to be open until 4 on Saturdays. If you'd like us to look into this further, please send us an email to [email protected] detailing the experience, including your phone number and reference number 9835. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

Joseph Nicholas Corente

Worst experience I have ever encountered anywhere. Every month I take a cash advance from my retirement account and deposit into my US Bank Checking account. This was the first time I used this Branch to do so. The teller attempted to complete the advance but got a decline from my retirement account. I told the teller there must be some mistake only to be told she would not attempt the advance again. I told the teller that this was absurd to be told not to complain and that I should leave. I asked for a supervisor who told me to go to another bank to complete my transaction. Surprised and upset I left the Branch and called my retirement financial institution and was told there was no problem with my account, but, a fraud alert was flagged and that if the Branch simply called the transaction could have been cleared and verified. What is most disheartening is the lack of customer care and concern. It was more about not wanting to help and getting me to leave than it was about customer service. Oddly enough, I went to a Chase Bank across the parking lot and they gladly helped me with my cash advance. Guess I will be switching banks. Enough said!Hello Joseph, I understand your frustration with the recent experience you had at the branch. We would like the chance to talk with you further about your visit and offer our help in any way we can. Please email your phone number and reference #7351 to us at [email protected] and we'll call you within 2 business days.We look forward to speaking with you further. Thank you. ^Kim

Aspire Surgical

I have multiple accounts with US Bank and I have never had problems till i came to this branch. I waited in line for 5 mintues while both tellers talked on the phone. Finally Juan decided to work with me. He was rude and wouldn't allow me to make a deposit into my account because my ID expired 1.5 weeks ago. I had my ID and my bank card. What a waste of time. DO NOT GO TO THIS BRANCH. I drove up the street to the 106th south location and they took my deposit.