Villa La Paz

jack vpn

Bad business practices I lived here for a year, paid my rent on time. No major issues, the trash is usually overflowing, but it’s a huge place and that also has to do with tenants. Vic and Mike are great, they’ll usually resolve any issues you have. Be aware of Debra Rigor though, I think she’s the manager, this lady is extremely rude and disrespectful. Her condescending attitude is palpable. When I first turned in my 30 days notice, she literally raised her voice and said we needed to give at least 30 days notice; we were giving 2 months. Lovely Debra didn’t know what month we were on, when she finally noticed she laughed it off. Now, almost a year later I’m being charged the better part of $2000 due to the condition of the apartment and how it was left. Okay, if there were issues let me know, I pay my debts, but don’t disrespect me and send me to collection without any notice. Oh yes, lovely Debra and her staffed failed to write down my new apartment number on the snail mail they sent, both of her staff members confirm that the mistake was made. When I noticed lovely Debra about this, she said she would do me the courtesy of emailing me the info, again, almost a year later after she sent this to collection. When I asked for the phone number she called she said she didn’t have the time to get that for me, she did eventually. When called her on the condescending attitude she said I could call back when I was ready to deal with it. Finally, I took pictures of the apartment and how I left which I’m adding here. Where is this damage that I’m being charged for? My credit is being affected by this. What kind of business is this? I don’t recommend dealing with these individuals.

Jeanette Falucho

I wish i had much better things to say about living here. I loved the neighbors. Victor and Michael were pleasant, and the apartment itself is fine "the tub water comes out black sometimes, but that's beside the point; however the property manager is inconsiderate and unfavorable person among the complex as we hear from other residents. We've had many issues with her and have sent a plethora of emails to the Spruce Grover property management with prior complaints. I've worked in property management / leasing and I would have never treated anyone the way shes treated us and other residents. We moved in during the beginning of the pandemic and even though we couldn't use the amenities, some days the laundry room had no working washers, the pools were all closed, we still needed to pay all the fees that included a gym and pool key. Even though there are many signs asking for the residents to take extra precautions and wear masks, Deb has been seen by everyone not wearing a mask and even coming closer than three feet to my husband without a mask to tell him she was going to write us up for dropping off our son in the fire lane before parking the car. We understand that there is a reason for the fire lane to stay open, however if the staff here and vendors can park there for three hours at a time and uber's can park there for more than 30 minutes, why are we being confronted so inconsiderately? Every time we've had a confrontation with the manager Deborah, she's laughed in our faces, showing absolute no compassion or consideration. As mentioned, I"ve worked as a property manager and I would NEVER LAUGH IN THE FACE OF A RESIDENT. NO . MATTER. WHAT. Unfathomably, disrespectful. As many times as I and our neighbors have said they've complained to Spruce grove about her as an individual, its unfortunate to see that she is still acting this way towards the residents that are supposed to trust her to make this property a comfortable living environment.

Karen Deville

I love my place and would recommend it to anyone. It's nice and quiet. Managers are very kind and considerate. Austin is the best! Clean and tidy always. The laundromat is a little pricey, but the there's one across the street. I really feel safe here.

Frank Don

Nice place on the outside. Quiet neighbors that mind their business. Has a gym (small). They have a few pools and a club house. They also have a couple laundry rooms that are poorly maintainanced, leak water/broken. Assigned parking(one spot). If you have another vehicle there is plenty if parking around the neighborhood. The interior is ok. My only complaint is the cheap paint used on most of the walls. It's that matte type of paint that when you softly brush the wall it creates a stain. Also when you try to clean the stain it just makes it bigger! I have to have all my furniture away from the wall so it doesnt damage the delicate paint. They have a bug problem. Moved in and found out they have these bugs called silverfish(also spiders) in my apartment. They lied to me when I asked if they had a pest problem. If you don't mind bugs on the corner of your walls then this is the right place for you. The pic below is a bug in the corner of the wall that decided to show up while writing this review.