Mr Pollo

Category: Peruvian restaurant in West Covina, California

Address: 500 N Azusa Ave, West Covina, CA 91791, USA

Phone: +16263318090

Opening hours

Sunday: 11AM–8PM

Monday: Closed

Tuesday: 11AM–9PM

Wednesday: 11AM–9PM

Thursday: 11AM–9PM

Friday: 11AM–9PM

Saturday: 11AM–9PM

Reviews

yadira1216

May 25, 2022

Horrible service. I called in an order and who ever answered the phone said they didn’t speak Spanish and hangs up on me. I called back and ordered in English. I was told the order will be ready in 15 minutes. I went to the restaurant and asked to speak to the manager. The cashier who I know is the one that answered the phone went to get him and she came back with “he wants to know what it is about?” I said tell him it’s about a complaint. Finally this sweaty guy comes and ask what is this about. Not hello I’m the manager what seems to be the problem? I told him what had happened all he said was that he was sorry and walked away. I don’t know what was worse, the fact that I got hung up on or the manager not realizing he lost a customer. After waiting 40 minutes for my order. I requested a refund.

Justin Aka Strat T. Atkinson (Strat714)

Mar 30, 2022

The food is amazing but the prices are ridiculous for the rice bowls and stuff... We stopped going here because of a noticable increase in price and decrease in portion sizes over the years...

Omar Kadi

Mar 20, 2022

Order pollo saltado the fries were soggy and food was over salted. I’ve had much better plus the service was extremely poor ! Very disappointing wasted money.

CG Cruz

Feb 28, 2018

Good place to grab some fast Peruvian food. The rotisserie chicken is good and flavorful. Fries are good. The place is nice and neat. It can get packed, and sitting is first come. Parking as well can sometime become a hassle. It gets packed during lunch time as well. But the food is good, the ambiance as well. Great customer service, very helpful staff. Stop by and try some good Peruvian food.

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Questions & Answers

Why don't answer phone

alex.8 .8 | Sep 1, 2020
Charlie Aguilar | Sep 1, 2020

The place is so busy they answer the phone every second.....if they don't answer.. you just have to keep trying. They're either taking an in person order or their on the other line.. You just have to keep trying. It it took me 10 minutes at one point calling back over and over to get ahold of them and be prepared to wait at least 40 minutes for your food if ordering around dinner time.....but it's definitely worth it.

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Do you deliver

rebecca cordero | Sep 2, 2019
Dorene Reyes | Sep 2, 2019

No

do you deliver?

Xiao Fang Yuki Lu | Sep 2, 2018
Marta M | Sep 2, 2018

I think not, pick up yes!

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What kind of business? When nobody answers the phone!!

Oscar Menjivar | Sep 2, 2018
James Young | Sep 2, 2018

Best food in town, no time to answer the. Phone

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What are the Covid safety practices like here?

Anonymous | Sep 1, 2022
Josefina Nava | Sep 1, 2021

Very safe

Are they open on Sunday?

Titus Charmin | Sep 1, 2021
Marichelle Chung | Sep 1, 2021

Yes

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