U.S. Bank Branch

Gary Vanderslice

This takes a long explanation. I went to deposit my son's CO tax refund check last week which he had signed Pay to the Order of me. I showed the check to teller, but my son was not with me, so I was asked to come back with him and his ID so that US Bank can certify that he has signed it over to me. I can see that, so we both went to bank on the next day. My son has an official digital driver's license on his phone but teller said they don't recognize those. I said I've been a US Bank customer for 30 years, that he is definitely my son, and I watched him sign the check over to me in person. Teller then went to discuss with an apparent manager, came back and now said they did not allow tax refund checks to be signed over. My son and I were disgusted. We were driving away when he saw that it says on the front of the check that it could be signed over. I suggested that he just draw a line through the verbage, initial the edit, and deposit it as his bank. So much for tellers recognizing customers like in the not too distant past. The staff at this branch is constantly changing. - Unhappy camper

Silverline Cars

Very simple transaction of getting cashiers check turns out in 20 min ordeal, since clerk needs to clear the amount and not having higher ranking staff on hand they have to call and wait online to get someone for a while , other branch …Hello, thank you for leaving your review. We are sorry to hear you had a less than favorable experience during your visit. We would like the chance to talk with you further about your experience and help in any way we can. Please email your phone number and reference #7398 to us at [email protected] and we'll call you within 2 business day. Thank you. ^Rick

Kwesi Mensah Aryee

Dede was exceptional

Kyler Williams

Received a lack of respect and poor customer service. I came here as a non account holder to cash a US bank check and I was looked at like as if I were stealing checks and trying to cash them. I appreciate the fact they are looking out for their customers but not a the cost of disrespecting non customers.I’m truly sorry to hear of poor encounter you had during your visit. Whether you are our customer or not, we strive to make sure your visit a pleasant one. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #5467 to us at [email protected] and we'll call you within 1 business day. Thank you. ^Rick