Harbor Freight Tools

Carrie Arndt

Worst experience in customer service I’ve ever had in my life. We were told by Tim an employee at the store that they had an item and couldn’t hold it for us but if we were there and were their first customers in the morning that we would be able to purchase it. Tim told us to speak to manager Love in the morning and he would get us set up. We got there early and were the first ones in the door my husband went right over to what we needed. Love wrenched this out of my husbands hands and proceeds to tell us he has none in stock and they will not sell us the floor model. Even though we were told the night before that the floor model was what we would be able to purchase. The manager Love (not sure of his whole last name) was so uncaring, so rude, and not helpful at all. He took the floor model into the back and hid it from us. Extremely poor customer service including the female cashier with her rude snarky remarks. Don’t shop here ever!! We work in the construction business and will be notifying all of our subs of our experience and pulling them all to Home Depot where they respect their customers.

Vincent Gonzales

Always friendly staff. Affordable tools, not great tools but with coupons and specials they're worth the price. My back says the $12. furniture dollies were worth every penny. I also picked up a combo wrench set for $6. for home use.

Nicky Knuckles

Their inventory quality has come a long way in the last few years. The employees make the store though. Helpful without being pushy. Approachable and professional. It's actually one of my favored shopping experiences. Easy to give 5 stars.

Tab Bachman

Ran in to buy some work gloves, on my way to work. Took me almost 30 minutes to get out of the store. Like 5 female employees just standing around. While one poor gal was doing everything. The manager on duty just stood around doing nothing. I like harbor freight. Great prices on ok tools. But not worth it if you waste your whole day because the people working there don't want to work. Very poor management. They do have great prices and a lot of inventory.