Life Care Center of South Las Vegas

Jason Farino

Do not entrust your loved ones to this place they do not know what they're doing, they were very resistant to doing anything that actually would help my mother to get better and get out, would just say yes no facility. Told us the wrong Hospital twice when she was sent to, nobody knows what's going on. never had a 72-hour meeting with us to let us know what their game plan was or how they were going to treat my mother nothing it was a horrible horrible experience I could not wait to get her out of there and the place is a dump. How these places can deal with themselves after treating people the way they do is mind-boggling but I used to work for a non-medical transport company and there are actually ones that are vastly worse which is sad, our healthcare system is bad. Best advice never send your loved ones to a facility that you don't visit regularly and make sure that your loved one are taken care of cuz they won't do it on their own.

J F (JF)

Went to go visit my husband after being told by Rachel we could. Debra at the front desk was very rude and informed me that I was not allowed to visit and she didn't know why Rachel said I could visit him. Michael his nurse on Sunday ignored him all day and failed to give him any meds that day including his breathing treatment. Don't send your loved ones here. Apparently they are lying,neglectful people that work there. My husband is dying, he suffers fromchronic lung failure and end stage COPD. If he dies in this facility before I can visit him I WILL SUE the pants off of the owners.

Vanessa Arreola

If I could put 0 stars I would. Unfortunately online reviews weren’t much of a thing back in the day, but 10 years ago but family made the horrible decision to put my grandfather in this facility after suffering from multiple strokes. He was neglected, often left sitting in his own feces, and left in bed for most of the day instead of getting the exercise he so desperately needed which resulted in his death a few months later. I get that a lot of time has passed but now finding a home for my grandmother we are reminded of the horrible conditions he was living in and would NEVER recommend this institution for any of your loved ones.

Amy Logan

First, it is important to know that Life Care is a major corporation with over 200 franchised locations across the United States. While each location is independently operated, there should be corporate responsibility for quality at each of their sites. Unfortunately, this is so far from the case. My 94 year old father was at the central Las Vegas facility following a hip surgery and was left in a bed over a holiday weekend, developing pneumonia and a pulmonary embolism that almost took his life. Worse, when I spoke with him on a Sunday evening and he was barely able to speak- being terribly short of breath-he said "something is wrong, my chest hurts and i can't breathe". I immediately called the RN on duty, relayed this information and she said, "He is fine, his vitals are stable". I said, "But he's having tremendous trouble breathing" and she said, "Uh, not really" in a dismissive and condescending tone. I said, nurse to nurse (as I am a nurse), 'when someone says they can't breathe, we need to take it seriously, please help him and send him out for help'. Her response? "Are you telling me how to run my floor?" at which point she hung up on me. Needless to say, I had to call 911, he was taken to the hospital in respiratory distress, sent to the CVICU with diffuse pneumonia and a pulmonary embolism which almost took his life. I would like to report more about the South Las Vegas location, where he was transferred after 5 weeks of hospitalization from the above event, but I cannot because?????? Their phone system has been "out" for now over 3 days and there is no outside contact with the facility. I reached out to the corporate office on the first day asking if they could help and after being on hold with a receptionist named Vicki, was told there phones are out because "they are probably just busy". I said, "But, the main number states 'call failed' and the individual extension to the patient room does the same. This would indicate something more serious". I asked if there was someone who oversees the franchises who I could speak with and she said "They are on vacation". I said, "Vicki, imagine if someone you loved were in the hospital and the phones were dead for hours, you live out of state, and with Covid you couldn't get in even if you were there". She said, "Hospitals get busy and don't answer their phones all the time". I cannot express how this made me feel. Following that interaction, I tried the other Las Vegas location to ask for any information they could provide. The receptionist there said "We don't have anything to do with them--we are totally separate--but I heard their whole phone system has been down since yesterday". At this point I called corporate back and asked to speak with someone in IT. Vicki put me on hold, and then told me "There is a power outage at the building due to a snow storm". Skeptical, I called NV energy and asked about outages to the specific address and they said there are no outages within 30 days at that location. On a side note, by father was admitted to this facility on a Sunday and when I reached out to the facility to speak with him on Monday, they gave me a direct number to his room. I called that number and the phone just rang and rang for over 2 minutes. I assumed that my dad could not reach the phone or perhaps was asleep and the ringer was low? so I called back to the nurses station to ask if they could have someone help him answer the phone. They sent and aide into the room and then transferred my call into his room. The phone rang and rang--18 times--before I hung up and called the nurses station back. I explained whap happened and they said "oh, his phone doesn't work, we will get him a new one". (My Dad's cell phone charger was lost in the transfer so this was our only means of speaking). THIRTEEN days later, he still does not have a working LAN line in his room--although now the phone system has been down to the whole facility for over 72 hours so who would know?