Courtyard by Marriott Houston NASA/Clear Lake

John Pettit

7/24/22 We stayed 5 nights where a room with a king bed was booked about 1 month out. A week prior I added one night to our stay. Upon checking in we were assigned a double queen room. Nobody said anything about the room type change until we entered the room to find wore out beds that had bad creaks when getting in or rolling over in bed. The desk clerk said they did not have a king room for us per the reservation, the hotel was booked. We stayed 5 nights and the room was serviced 1x. On day 4 we requested and were assured that that housekeeping would come and they never did. The corridor on the first and second floors need to be vacuumed. By the time we checked out the place was looking like a frat house. The carpet was fraying in the stairwell on our end. I've stayed here before and had a much better experience. I do not recommend this hotel.

H Emery

I reserved and paid for a room online for a colleague. I got a confirmation and it showed on my credit card statement. When my colleague arrived, the hotel claimed they needed to "run" my card and that it was denied. So my colleague called me and I talked with the hotel employee on the phone. I explained that it was probably denied because the charge was already run and it was approved and on my credit card. But she was adamant that it was not paid for. I gave her the confirmation number and everything but she wouldn't let him and his family have the room until it was paid for (again). So they charged his credit card for the room. I told the lady that I needed her to cancel my transaction then and she said she can't because there is no transaction (even though my credit card showed there was as well as the confirmation email). So I said I wanted to speak with the manager and she said she'd have to take my name and number and have the manager call me. Now 5 days later the charge is still on my credit card and the manager has never called me (even after my leaving several messages on her voicemail). This hotel is just messed up. Don't book anything online, as you run the risk of paying for it twice and then they won't refund you. What a pain this has been. I don't know how long I'll have to fight them on this. I will probably end up having to dispute it through my credit card company.

Robert Presley

We really enjoyed our stay here. The room was spacious and had more of an apartment feel than a hotel room.

Jessica Toth Long

Convenient and safe location for business and leisure travel. I travel to Houston professionally quite often, but honestly, I have changed the hotel I stay at despite being a Marriott Elite. Cleanliness is subpar - I consistently have hairs and urine on the bathroom floor and around the toilet, hairs on the bed, and carpets not thoroughly vacuumed.