Toyota Sunnyvale

Muneem Shahriar

I don’t recommend this place anymore. They used to be good and used listened to customer but now they just want to milk every penny. To get the bulbs of my tail lights replaced, they charged me $291 of which $270 was labor, of which $150 was initial inspection cost and $120 for the bulb replacement cost. The also tried to upsell 5 other services that my car did not need. For example, they wanted to charge $100 to fix the streaking of my wiper blades. This task is so easy you can do it under 5 minutes if you watch YouTube and buy the new wiper off Amazon. You get the idea. I also wanted to do an oil change for which I have always supplied them my own oil. Now, they have new policy whereby they won’t accept the oil that I want in my car! So, I guess I will get this service done elsewhere. In fact, I did get my brakes replaced at a local mechanic at less than 1/3 the cost that the Toyota Sunnyvale was asking and the local mechanic even put in the brakes that I bought off Ebay. Overall, I think I’m done with this place. Their initial inspection and labor costs are preposterous have motivated me to learn more about cars so I can get services done myself or through local mechanics at much affordable prices.

Jessica Yang

Had a great experience buying our car from this location. Stan was extremely patient throughout our purchase process. With the current market, it took a while for us to receive our car - Stan kept us informed every step of the way. We would definitely return in the future if we're ever looking for another toyota vehicle.

Alondra Ordaz

Customer Service: 5/5 Great customer service. We were helped by Kelvin. We ordered our vehicle 2 months ago and he followed up with us every week letting us know shipment status. He was very polite, and helpful when it came to adding additional maintenance packages. He very thoroughly went over each package making sure we knew what we could add to our package. Thanks Kelvin! Location: 3/5. The only thing I did not like from this location was the fact that the sales take place out in the lobby. There was children, and families coming and going which is understandable but it was loud which distracted me from a very important life decision (purchasing a new vehicle). It is more professional if the sales took place in a separate room, or in a different office space that way the client is not distracted with the nuisances around them. It looks like they are working on renovations, so this might be the reason why but I really do hope they fix this and figure something out... only adds more stress to an already stressful decision.

Thurein Phyo

Very good dealer to buy used cars. I bought a used RAV4. The price is fair; the one thing I like about this dealer is their cars are reliable. Mine is great. Hamid Ahmadi, sales manager, is a really nice man. He explained everything. He helped me with everything I needed — even after 3 months since I bought the car. I wanna thank Hamid from here. I’ve been recommending this dealer to my friends and families. It was a very nice experience.