Sears Appliance Repair

Carolyn Mun

Always courteous, gets the job done without any problems. Thank you

Michael Rothschild

Dropped calls, multiple transfers, repeatedly having to give name, address etc, canceled appointments. Worst service I've ever encountered in my life. It won't let me assign 0 stars.

Mattieo 777

Sears Appliance Repair has been absolutely horrible. I would give Zero stars if available. I bought a $4000 Kitchen Aid refrigerator approximately 2 years ago and have gone through two ice makers and a complete door replacement which was causing the ice maker not to work in the first place. Establishing, follow up and communication about the process was practically nonexistent and changed with every person I spoke to. As usual with American Corporations you are funneled to an overseas call center in which these employees have no clue about the process themselves and were unable to provide any pertinent information on the repair other than, "It's on its way." At one point, the fifth or sixth American repair tech canceled my door replacement and change it to a replacement of the entire fridge under my warranty. $2600 was what they offered!? Absolutely ridiculous! That wouldn't even come close to replacing the original purchase. I spent $15,000 on "high end appliances" for a kitchen remodel, I sure the hell ain't going to put a lower priced different manufacturer's fridge that wouldn't match the rest. Then the door that I thought was canceled mysteriously arrived two weeks later. WOW. The tech who should up to replace the door didn't even know that's what he was coming for and had no previous information on my situation. There so much more to the story too. That my friends is Predatory Capitalism/Mass Consumption at its finest. Not going to buy through Sears again, that for sure!!!