Glo Best Western Desoto Dallas

Tobi H

I would like to thank the staff for making my 3 day staff a pleasant one. Very attentive, courteous, thoughtful even a thank you Diana that took care of our breakfast in the morning before a long day that was before us. To a clean relaxing room at night. A convenient location near restaurants and Walmart. To the shuttle bus drivers that was careful with there cargo as they transported us to and from the hotel. I definitely recommend this hotel as far as Security in the parking lot I cannot speak for that since I did not have a vehicle here

Tonya Green

Staff was friendly. Interesting rebrand for a Best Western. Room was clean. However, the shower gel hadn’t been replaced and was completely empty. Hotel staff tied up the breakfast line which should be for guests.

belt line

The room I had was nice. However the front desk is rude and acts like they can't speak. When I would call the front desk from my room if I needed something, the lady would sound impatient and huff and puff and slam the phone. If you don't know how to service people then quit working in customer service. I cannot stand people with stank attitudes especially when I'm always polite. I didn't like the room they put me in because the TV had a big black line on the left side, looks like the previous guest punched it or something. Housekeeping did not line the trash bins my second night. They didn't even clean my shower. They left dark spots on the shower floor. It's beautiful on the outside but it is a very rachet hotel. I would only stay here again if the staff was replaced and had better service.

Verified Hotel Guest

Positive: The staff was A+++! Location was good. Breakfast was better than expected. Negative: The floor in our room was dirty and a dirty wash rag was left in the bathroom. The a/c didn't work too great but was okay for our one night stay.