Monterey Village Senior Living

Tod Anderson

Dad has been in the care of 4 senior living facilities now and Monterey Village has been by far the best!! Director and staff were wonderful and alway available and great at returning calls. Dad loved the food and never had any issues with the care he received. Most places are shorted handed, as I am sure working with the elderly can be challenging, but dad always found the staff to be responsive and cheerful. The facility is all on one level and is bright, clean and smell free.

Anon Arry

Don’t let the fancy facility fool you. This facility is very poorly managed. The administrator picks and chooses her favorite staff making her choices obvious and causing a lot tension as her favorites seem to think they’re all that. They promise you things they can’t even deliver. She does not know how to handle family complaints and is quick to throw staff under the bus to save face. If you’re looking for a place to eat burnt food, flavorless sides, and the same dessert every day Monterey is the place for you! As a former employee, I can vouch for the lack of discipline instilled in the workers, with many getting away with doing the bare minimum. Not many residents have good things to say about the administrator, especially after lying to them that their rent raise was so that they could provide wage raises to staff which never happened. Not only do the residents not know what the extra rent is going towards, they are also unaware what happens to the $25 they are charged for rides to appointments not scheduled on a Tuesday or Thursday. This is because the maintenance boy doesn’t want to drive them around (which is part of his job) . They love to push the “universal worker” title when CNA’s complain, but good luck finding the administrator away from her chair, or seeing the maintenance man cleaning up after himself, or even the morning kitchen staff helping on the floor. They might as well change the “universal worker” thing to “CNA’s do everything and don’t expect any help from anyone.” This place would be terrible without Michael and Britte to pick up the slack, they definitely do not get the recognition they deserve and are two of the few things I miss about working here.

jeanene goodwin

In response to owners response to a review above. Do you even know what goes on there? I’m sure you know corporate procedure, but this facility has its own procedures that include nothing you wrote. Admin IS incompetant. One week give employee 2 gift cards thanking them for hard work at her home (americate bought cards) and at work. Next week try to black mail them into signing written notice, full of false accusations. No regard for residents feelings towards employees. In fact, if they like you, you are out of there. Admin speaks loudly about residents and staff they dont like. So you see, even if those procedures are in place, they are NOT followed at MV. Beautiful facility though. Thanks to the former maintenance men and CNA’s.

Nichole Lehman

Absolute worst management I've ever encountered. The complete lack of communication and training has left nothing to show but chaos. I could go on and on but I've moved on and dont have time to vent anymore. Just beware... the administration is by FAR the worst ive ever seen. There was poo on the wall from a resident that was gone before i even got there that i found in a room a month after being there.