Les Schwab Tire Center

Amanda Lovell

I hate to rate this store with 4 stars, but I guess the rating was worth loosing a star due to a single staff member and their customer service skills; or there lack of! But, personally, I have dealt with some great people in this store who are the reasons why I will always go back! I just hope that one of the particular people I had to deal with today doesn’t work there permanently!

Alex Mudaliar

I'm livid with this shop. Don't waste your time and money the invoice shows a "salesperson" not a mechanic. I'm very proactive and give my vehicle everything it needs. I went into Les Schwab for a brake inspection a month ago. I was told the brakes had plenty of life and were in good condition. Yesterday, I heard a loud sound that rapidly worsened while on the highway. I had another mechanic inspect the car immediately. They showed the car brakes were done. The rotors were damaged since the pads weren't replaced. I'm stuck paying for the extra work and mistakingly put my life in their hands. Be careful and consider looking at BBB.org for good mechanics.

Ryan Buttars

Seriously the best example of great customer service I have had from any tire shop, and better than most retail shops. They always take care of us when we come in, and they always go above and beyond to take care of things most other places wouldn't touch. The manager, Lee, was amazingly fast, knowledgeable, and patient with me. I highly recommend these guys!

Drew Wolfley

They advertise a pre-trip safety check, including "shocks and suspension". I took a vehicle in for inspection on. I was suggested some repairs but confirmed with tech that vehicle was SAFE TO DRIVE. I then parked car as there were other repairs that were needed. About a month later I took my other car in for a tire rotation, after which I saw they had cross-threaded a lug nut. After telling them they offered to fix it which resulted in them having to replace the stud, along with the bearing (2.5 hours of work). When I brought the vehicle in they installed the bearing improperly, requiring me to leave my car there for another 2.5 hours. A friend came pick me up in the other car (which had been sitting in a lot since the inspection), and the ball joint fell off (Blall joints have a castle nut with a cotter pin that keeps them from falling off, so obviously there was no cotter pin, keep in mind this happened 6 miles post inspection so it's not like I was taking it off-roading or any serious distance of driving) causing damage to the CV axle and tie rod. When I talked to the tech and manager about this they claimed that maybe it had rusted off, or that it was somehow my fault and not their responsibility. I had to call corporate 4 separate times to get them to contact the store and sort it out. When the store manager finally called me he tried to tell me they would take a few hundred dollars off the bill instead of simply fixing it. Upon my persistence they replaced the axle and ball joint. I picked it up and after speaking with the manage who said something along the lines of, "There are really only three of us here that really know what we are doing and we cannot constantly watch the new hires" again parked it. As I was under it working on the exhaust I can see the axle is not installed properly and all the transmission fluid has leaked out the seal, leaving the vehicle inoperable. I have filed a complaint against them with the BBB and recommend everyone stay away from this store. They offer many free services but you are better off going to a real shop where the technicians know what they are doing.