U.S. Bank Branch

Daniel Moldenhauer

Management never has enough tellers. Always waiting in line. Tellers are great, just not enough of them. They seem overwhelmed trying to cover everything.

Christian Robertson

I bank with a few different banks in Rexburg, and the US Bank branch here is by far the worst of the banks I deal with. Every time I make a deposit I get asked about where I live and what my occupation is, even though it hasn’t changed since I opened my account with them. When I ask the employees why they need that info, I get a different answer every time. It would be great if they would open the lobby as well.

Jo Mickelsen

I was at the drive thru in Rexburg, ID on 05/06/19 and no one acknowledged me. I was not helped and a customer inside the bank told a teller i was waiting. Im now looking for a new bank.

Brian Hemple

Maybe it’s because I’ve had high expectations for US bank with other branches I’ve worked with but over the past 4 years that I’ve done business at this branch I’ve run into lots of problems. Most employees are usually pretty friendly but things that should be quick and simple turn into hours almost every time. The loan officers seem to have very little knowledge about what they are doing and are constantly having to ask their supervisors questions about things that they should know very well, like what the difference is between a hard and soft credit pull for example or the difference between saving accounts offered. The branch is super unorganized and it always feels like things end in lots of mistakes being made, inaccurate information being given and with me feeling very frustrated and at a loss because of their incompetences. One experience I had with their mortgage officer was almost enough to make me close my account with them and switch banks. Avoid this branch.