AJ USA Inc

David Reichel

My 2016 Mercedes had extensive damage from an accident. I had never used AJ-USA but it is conveniently located in my neighborhood, so I called ahead to make sure they could work on a Mercedes. I had it towed there and they were expecting it when I arrived. Excellent service and communication from the entire staff. Special shout-out to Angel, who is friendly, communicated thoroughly and answered all my questions. Special shout-out to Daniel who texted me with updates on the repairs and expected completion date. I wasn't aware they also have a service center for maintenance needs and I intend on having my routine maintenance performed at AJ-USA. Highly recommend!!

Cam Alertis

I have AAA insurance and was referred to this location by my insurance adjuster after an accident. I own six cars and three driving teenagers so unfortunately I have had a few claims and used a few repair shops. I called ajusa on the phone trying to get an idea of repair time and discuss the repairs and felt uncomfortable with the service advisor. Advisor was dismissive and condescending. My gut and similar experiences told me I had to go somewhere else.

Connie Stainbrook

Car held hostage for Tesla repairs. I would not recommend AJ USA for body work on a Tesla. I had a minor fender-bender backing down my driveway. After dismantling my car AJ determined the damage was more excessive ($14,000)then the insurance adjuster assessed ($3,800). After 3 weeks I called to find out when I can pick up my car to find out they had not even started the repairs due to lack of payment of the entire $14,000 upfront from my insurance. My insurance had paid 11,600 and said it is industry standard to start repairs and once funds are depleted to submit a supplement for the additional costs. I would have just picked up my car and gone elseward but they had dismantled it and would charge me to put it back together. This battle between my insurance and them went on for 4 MONTHS. They finally repaired my car and said the insurance only paid $12,180 and if I wanted the car I had to pay the difference out of pocket!!! Unbelievable! literally tagged another car with my rear corner bumper. My insurance felt their cost were well above industry standards and refuse to pay the additional $1,800 so I had to pay it out of pocket on top of my deductible if I wanted to see my car again! So not only did they take 4 MONTHS to complete my car. I now am out a substantial amount of $$$. DO NOT GO HERE!!!!

Melody A. Kramer

Have been taking my car to AJ USA for years for various check-ups and repairs. Originally I went because their location was convenient, but now I go back because they are friendly, helpful, and don't try to oversell services to me. Craig in the Service Dept is always courteous and professional, and my car is usually done even before the estimated completion time which I really appreciate.