United States Postal Service

Courtney Weber

I saw the line and thought I'd be there for a long while, but the workers at the front were very quick and helpful.

Chad Faes

Not that horrible customer service is anything out of the ordinary for the Post Office, but this time it was exceptionally horrible. I had placed an online order for a product costing $110. I received a delivery confirmation through the tracking information that it had been placed in a parcel locker adjacent to my box in our neighborhood on a Friday. I checked our mailbox but there was no parcel key. I placed a sticky note in my mail box for my mail carrier on Monday asking to check the parcel box in the event that the key was placed in the wrong mailbox and the person rejected the package. And the response asked me to go into the Post Office for assistance. I went in on Tues and a manager helped me. The tracking and GPS info had my mail carrier scanning the package right in front of the mail lockers on my street but doesn't prove that he put the parcel locker key in my box. He took down my contact info and told me he would contact me later that day as my package wasn't at the facility. No call or email. I went back on Thurs and talked to a different manager who immediately accused me of lying and raised his voice as if he was looking for a fight because the GPS coordinates were in front of my box so therefore I must have received it. I don't understand why he was so angry and accusatory but he still took down my info probably just to get rid of me and said he'd send me a lost package receipt that I could file with the seller. Yea, that never came. Truly horrible customer service. Shouldn't even be referred to as "customer service" because you're not viewed as a customer at all. Easily surpassed the DMV as one of the worst organizations to have to do business with. UPDATE 4/11/22: Somehow the seller just received the package and issued me a refund for the package that the post office accused me of lying about and refused to assist me with.

Ileana Canada

I always go with my packages ready to go. So, I can just drop off at the “Express Packages” counter. I have seen crazy long lines with only one or two postal workers working behind the counters. However, they’re all very friendly whenever I’ve spoken to them. I think they just need more employees to help with the workload and to lessen wait times for customers.

Arvin Pedriquez (AestheticPapi)

Lost 5 packages already worth over $1000. They say they will contact you, but don’t. I’ve wasted my time going back and forth waiting for a response/solution. I find it funny how when I order from a specific company that sells exclusive and limited products, that it gets “delivered” to my mailbox. There are some products that I’ve purchased which are two times the size of the product. I also requested for signature required and that package said it was signed for and delivered to recipient. I never signed for a package, nor did I receive it. Plus, it’s in their contract/safety policy to not deliver to (third) floor according to staff at the office. They need to get it together here, either they’re stealing my packages or placing it in the wrong mailbox.