Chula Vista Kia

Natalie Ortiz

Worst customer service experience in service department. Called on a Monday to have a recall issue dealt with (trunk won't close). Give them the VIN, turns out there are 4 open recalls, but they can't take me until Wed. Drop off the car Wed at 8:30. They tell me since there are 4 recalls it will probably take all day, till 5 or so. Shuttle takes me home, no problem. I call around 3:00 just to see if we're still on track for 5pm. I'm told I can come get the car, the parts have been ordered. Wait, its not fixed??? Oh well, they needed the VIN to order the parts. I gave them the VIN on Monday. Oh well, they have to do an inspection before they're allowed to order the parts. They can keep the car until the parts come in so I don'thave to come get it. But no, they don't have any loaner cars. (So helpful.) So off I go with my trunk secured with tape and assurances that I'll get a call back on Friday when the parts come in. No call Friday. I called twice Monday. No call back. Call on Wed when the tape gives and trunk is flopping around again (1 week after the parts were ordered). After holding for about 30 minutes a very nice, apologetic girl says the parts are in and she can make me an appointment. For next week on Tuesday - over 2 weeks from my original call! With an unsecured trunk. And they still can't give me a loaner car. So I called BALL KIA, who got me in the same day and fixed the trunk in 45 minutes. Guess where I'll be going when it's time to buy a new car?

R G

I received a letter from Kia about a recall for my car and was told to bring it to a dealership. After searching, I found this one, made the arrangements to bring my car in and have the issue resolved. My appointment was for Saturday morning at 7:30. I brought my car in and was told by the service department that I could leave the car and it should be ready by the afternoon. I was not told that my car might need to stay until Monday or any time later. I was not offered a rental or anything. I only have the one car and my family and I are new to San Diego. We don't have many people that we know here except my wife's uncle and his family but they are out of town. They did offer us a shuttle to where we needed to go so we asked if they could drop us off about 6 mines up the road. While we were out, I received one call about my car, stating that a part needed to be replaced but it was covered by the warranty. I was told they needed to hold my car until the part arrived but they didn't know when it would get there. I explained to the service department that we really need our car because we don't have any other options and we have things that we needed to do. This was around 2:30 in the afternoon. The woman in the service department told me she would call me in an hour to let me know what I could do. She never called back. I called around 5 and nobody answered. I called at least 8 times and nobody answered. Finally, I called the receptionist only to find out that everyone in the service department left for the day and there was no way I could get my car back that day. I missed my son's doctor's appointment, an appointment for a house that I'm trying to rent and we were supposed to visit family in Tijuana. On top of all that, the receptionist told me that they wouldn't be back until Monday. My wife and I have to miss a day of work and we cannot do our laundry because the place we currently are staying has problems with the machines. We've had to request Ubers and many of the things we need were in our car. We will be searching for another place to go for assistance from now on

Forrest Troutman

This dealership went above and to help me with my new car purchase!! From the Dealership manager, to Amber, to Genesis! These group of caring and understanding people know how to treat their customers. I went in not expecting to make a deal but left with my new car and not feeling, like a got a pleasured into a deal. Not once did They try underselling me into a lesser car but did the right thing in getting me into what I wanted. I truly fell the General Manager will do he's best to make what he can happen. Reviews can be what they are, but I 100% tell you, what service I was giving and I will be only coming back to see them with future needs. Forrest Troutman

Joe Sanchez

Do not expect any type of customer service past getting you to buy a car. I have been attempting to get my car alarm checked for a month to receive zero call backs and employees pointing the fingers at each other when I physically visit the dealership. Also on an alarm that they voluntarily install and charge the customer for.