Holiday Inn Express & Suites Grand Island, an IHG Hotel

Kendra Frazier

Very clean from the parking lot, front desk, elevators, hallways and room. We got a box of Girl Scout cookies at check in! Our room was spotless. Great breakfast options as well. A little pricey but it was perfect for our family of 5 (3 kids)- 2 queens and a sofa bed

Ron Tjarks

The total ignorance of the front desk staff at 6:30 pm completely turned our stay into a mess. They couldn't find our reservation, which was made by phone call and not on line. When she finally found it, we paid by credit card and it said it was approved but the desk clerk said it wasn't. She then said we needed to use a different card which we did not want to but we did because she gave us no other choice. The next card was approved so now we have paid twice, and we showed her on our phone that it had come out twice and she said there was nothing she could do so our 2 cards had been charged for a total of $450.00, she clearly had no idea what she was doing and she obviously didn't care. She told us to stop down in the morning and they could fix it then. When we did the morning clerk knew nothing about it and said we would have to wait until at least Tuesday before it would be corrected! No one clearly cared that I had been charged $450 instead of the $196.00 I was told I would pay. The next morning our room card would not work so that had to be corrected also, so it is very obvious she had no idea what she was doing. We feel we should get ALL of our money back for this mess we have to go through

Vera Tjarks

When we arrived she couldn't find our reservation and when she finally found it I used my credit card and it went through and she said it didn't, then when I told it did go through she said I needed to use another card and I did and it went through also and I was charged twice and she said she couldn't do anything about it, the 11pm person would have to take care of it so the next morning I went to see what was done and he told me they couldn't put the charge back on my card until Tuesday! I'm very frustrated with them and will not stay there again.

grad party

Bed was a little too firm for our taste - but breakfast choices and quality made up for it. Hot tub very nice too.