Courtyard by Marriott Indianapolis Northwest

Keith

The rooms were extremely clean, well furnished and quiet! The only complaint that I had was the maid came by in the morning and knocked on the door to see if she could clean it. Since I was only staying one night, shouldn't she have checked with the front desk to see if I had left instead of knocking on the door and waking me? The location was close to the highway. It needed more parking spaces.

Amanda Fromm

This is a recently updated hotel and was pretty modern and clean. The staff was friendly. The water was SO loud- I could hear my neighbors flush their toilets. My toilet was so loud. And there was so much neighbor noise in the morning the walls felt like paper. I thankfully had an early morning but would otherwise be quite crabby unable to sleep.

Imran Khan

Good location, right off the expressway. Food selection for breakfast are limited. Frozen food that is warmed. If you ask for any customization to meet your dietary or religious needs, the server gets upset because she is the only one working.

Daniel Siehr

4/4/22 Update: Marriott made it right! I was contacted by the hotel manager and credited the appropriate amounts based on the original reservation. This was a big surprise and completely unexpected. We had a nice conversation and because I was not told of the price change at the time the change was made so I was refunded the difference. (But it is still their policy that the price would change on a reservation update based on current rates). Good on them for recognizing this and correcting the error. I am updating the rating from 1 star to 4 stars. I would have given 5 stars had this not happened in the first place. Original review: Buyer Beware - a cautionary tale... Sharing to prevent others from experiencing my fate. Reservation Confirmation # = 81326*** I originally booked my room in late Feb Early March for 4 nights 3/9 through 3/12/22. The rates for this original reservation were 3/9/22 = $107 3/10/22 = $107 3/11/22 = $151 3/12/22 = $151 Total for 4 night stay with taxes etc. was $603.72 My plans changed and I called the site to change my reservation on 3/8/22 to shorten it by a day, from 3/10-3/12. I called the hotel and they made the change. I called, instead of making the change on-line, because I wanted to make sure the rate would not increase if I made the change. I was not informed that if I made this change my rate would go up during this call, so I assumed it would stay the same. I was very surprised to learn after reviewing the email that was sent to me to update the reservation that the new rate was 3/10/22 = $126 3/11/22 = $189 3/12/22 = $189 Total for 3 night stay = $589.68 Thus I saved a whopping $14.04 after taking a night off my reservation. Had I known this I would not have made the change. I should have been informed of the rate change and new total prior before the change was executed. Had the rate stayed the same I would have stayed through 3/12/22, but I was quite upset about this change and decided to leave a day early. Net result is a lose-lose. Marriott netted less money than they would have originally since I decreased my stay by another day, and I left upset at their lack of communication and poor treatment. When making reservations in the future, why on earth would I want to make them with Marriott, and why the heck would I ever recommend you to anyone. Not that I won’t, stay with your chain again, but your hotels will be at the bottom of my list instead of the top. Cheers.