Cox Store

Tania Spivey

I couldn't pick up new modem without turning in old modem. They didn't tell me that when I found out we could get an upgrade

Nicholas Virgen

Change the publicly available location if this location no longer exists... Wasted time driving to this store only to find it's closed for good

Alexi Samaan

Bad experience. Came into store after I placed a call for help, call center is closed on Saturdays and was assured to be helped. Came into store gave account information I leaned over and associate Jesse Sandoval said "I can't look at the screen there are other accounts open" after I gave my account info and he has confirmed certain increments of charged on bill.(Side not when I go to a bank and give my information, a bank teller doesn't have other accounts open while helping with current customer) This is after the fact he started dropping my billing information of why I was being charged that's why I felt like I had a right to look so I leaned over. He told me "I can't look at the screen" So I respected the request but was frustrated inside. Then 30 seconds have passed he said now "come look at the screen for me" so I told him "why can I look at the screen now? Isn't there other people's information on there?" he said "I'm not gonna help you" in my head of course not you were being rude to me at first so obviously a customer is going to be rude back and is going to be upset after he was told to come drive to the store and still get no help. Supervisor comes in asking for my name which I already gave to original associate Jesse and he didn't even know my name and forgot it assuming he was already upset. I guess people tend to forget the objective when they are rude with customers and forget common practices of remembering ones name. Supervisor came never Descelated the situation just made it worse and I guess didn't know associate was the first one being rude and then I was confronted with another person who didn't want to help. Anyways I was told to leave after I was told to come to the store for assistance. I definately don't want to ever step foot in there again. In the end of the day I didn't get any help how could I if peoeple in the store are rude and not nice. I left did not get help that's why the store gets 1 star. Cant give more stars if store doesn't help. Seems like looking at other reviews on here I'm not the only one. I never write reviews ever not once in my life so sad it had to be this.

Nick Salyer

The internet speed is decent but they over charge like crazy. I switched to T-Mobile home internet and get almost three times the speed for half the price! Good riddance Cox!