Regency- Lake Elsinore (Peaceful Paws Pet Crematory)

Allison Zhong

I was concerned about some of these negative reviews, but I'm happy with the service I received. The people I spoke with on the phone were professional, kind, and patient with my questions. The cost of individual cremation was reasonable. I went with the cherry urn because I wanted to display a photo of my dog. It was exactly three weeks from when they picked up my pup from the vet to when I received a call that I could pick up the cremains. Everything was nicely packaged in a purple bag, and nothing was broken or missing. The pieces were labeled with me and my dog's name - it seems like they keep good track of everything during the process, which was reassuring. The box was nicer quality than I had expected. It looks great on my nightstand.

Kim Rones

DON’T WASTE YOUR MONEY!!! I paid $50 for what I thought was going to be a paw print on gray stone. That is what the picture looked like. But what I received was a paw print on a 3” circumference circle of brown clay. They really take advantage of you when you are feeling down!

M M

I can’t even begin to express how upset I am. I paid over $300 & what I got back brought me to tears & made me feel sick to my stomach. They took what looks like a partial impression of my baby’s paw & filled in the rest with fake pad & claw marks. It looks nothing like his paw & in fact, it looks so creepy I don’t even want to look at it. Not only that but they put it on an ugly brown clay. The box his ashes came in was nothing but a heavy plain, pine box. It didn’t come with a name plate already attached, I had to do that myself. The name plate was an ugly black plate with plain white lettering. It was so ugly that I ripped it off as soon as I put it on. I just ordered a beautiful box online with a name plate & I’m going to transfer his remains to it because I won’t keep them in this ugly thing I got back from Regency. They do not care; they put no thought into what they do. They made what was already a horrible experience ten times worse! I feel sick to my stomach!

Aims L

My dog died four years ago and she was sent to be cremated at this business. There are add-on options aside from just getting your pet cremated. I paid for four pawprint imprints, and they're made of a red clay. They were never dropped or handled roughly, but two of the four paw prints cracked into pieces. It's really unfortunate that the pawprints are so fragile, as they should be made to be ceramic or something more durable to stand the test of time. I don't know if I can do anything on my end to fix them; I'll have to do some research online. I called the office today and let them know what happened so that they can hopefully make a change for future grieving furparents who choose the pawprint option. The lady on the phone said she'd let her manager know., I also wanted to post here as a public service announcement.