Comfort Suites Denver International Airport

Anonymous

The hotel is clean the room is comfortable the staff is friendly. The shuttle however is full. So you have to pick a different time to go to the airport. My flight was at 5 AM I had to be on the 2:30 AM shuttle because the others were booked. Nothing in the airport is open at 2:30 AM. You can’t even check your bags until four. Coffee shops open 5:30am

Liz F

I am giving 2 stars only for the false advertising that they have a hot tub with the pool! It was a huge disappointment as this is why I picked this hotel. It is listed on multiple sites as having a hot tub by the pool. The staff was amazing and offered us an “upgrade” to a room with a hot tub but those rooms only have a king bed and my son wanted a bed to sleep in not on a fold out couch. Instead I got a drink and snack, I honestly would have rather stayed in a different hotel and won’t stay here again most likely.

Justin Ellis

On a recent trip home from Denver, my flight was canceled. I was traveling with my 10-year-old son. We were rebooked on a flight not scheduled to leave for two more days. During this rather stressful time, I called my wife to help locate a hotel for us to stay. She found a room at this location. During that time, about less than one hour from hotel booking, our airline managed to book us on a flight to another city where we could drive from. Once booked, we quickly called the hotel to explain these extenuating circumstances and cancel the room, putting it back to available, and request a refund. This request was bluntly denied, stating a fine print claim that there are no cancellations allowed. Under any circumstances. What is simply shocking was that, in this time of significant stress related to a cancellation, the hotel chose not to do the right thing for the traveler and prioritized revenue. We never stepped on a shuttle or into the hotel or used any services. The room was reserved for less than an hour. But, according to the staff member, that was our fault for not reading the entire contract...under stress at an airport following a canceled flight. Moreover, when speaking to this manager I was routinely insulted and even called names. When I think about the trust I put into a travel company, I expect a certain degree of compassion and some grace. Not at this location. Revenue is clearly priority one over customer experience. It is clear the occupancy numbers matter most, not doing the right thing. The room we reserved was only reserved for an hour. It went back into rotation and made available for other travelers in need. They do not care. Stick it to the distressed family stuck at an airport. Stay away at all costs. The lure of the low rate is not worth it. The verbal abuse, insults, and name-calling from the manager when speaking over the phone cemented my opinion. I welcome any feedback from the owner. But, I doubt that will occur.

tamra jayne

Rave to the employees who were all extremely polite and nice and helpful. Boo to the advertisement that they have a hot tub and they do not . That was my whole reason for booking this place was to sit in a hot tub. The wall next to the shower is disintegrating. Other than that the place was great and I enjoyed my stay. Very comfortable pillows and