UFC GYM City of Industry

Ruoying Han

My coach Araceli has been extremely helpful. I cannot do without her guidance and support along the way. Absolutely recommend! But the sales people esp. Henry has been lying nonstop after selling me a massage gun. He wouldn’t help exchange or return it even though the massager never worked. Also, he was providing wrong warranty and contact information to get off the hook. Won’t recommend anything that’s relevant to sales. Update as of 7/24/2022: After elevating the issue to company CEO, we were finally able to get the exchange from Operations Manager Erika, who didn’t honor the receipt or exchange policy in the first place. Happy but also felt sad that we had to bring such a trivial matter to waste the CEO’s time. If they could just care more about customer service without upper management supervision…

Javier

Way better than the local gyms. I've been to the local LA Fitness, 24 hours fitness, and even the new Planet fitness. Those gyms are always too packed, have broken/old equipment or close early. This gym has new/better equipment, its less busy, and they're open longer. It's a little more pricey but worth it for the quality.

Brain Brainers

No BJJ mat space in the evening for those paid for the class with premium membership, because they are allowing kids and regular members to practice. Others are not happy about it too. I am canceling my membership.

Mei Su

I bought 26 training class from Felix and Mario, of which 6 were free lessons . I only used 8 lessons , and there were 18 left. However, no one told me that Felix left. Later, I moved in May and drove too far. I cancelled my membership in June. No one told me to cancel the training at the same time, At the beginning, no one told this question. After training with Tatiana, she and Mario told me that they would be responsible for adding six free lessons to the system, but now a month has passed, no one has dealt with it, Mario has left now, and no one has replied to me. Please refund me. I no longer trust you guys! Thanks!