Thornton Pavilion

Angel McEachrin-Burns

I love the sugars that you should ask me I just wish they would bring back the spicy cauliflower and mushrooms and create a special dip for it I would like a vegetarian poor boy made with those two items adding a eggplant and a special sour cream inside sauce.

Nancy Arenas

First class hospital and staff. They have done something right here. The culture that permeates throughout every aspect of this hospital I can only categorize as compassionate, kind, and respectful. It is their culture and I know this because this attitude is displayed in the cafeteria, in the nursing staff, CNA staff, the doctors, the technicians and the individuals who come to clean the rooms. The doctors truly listen and care. The nurses are kind and considerate. An example of that is the 2 West nurses who come in quietly at night, don’t turn on lights (use their phones for light as they don’t want to wake you up). The food service staff are like professional wait staff at a nice restaurant. We were never felt rushed to leave the hospital. They are trying to be so thorough and exercising all due diligence to find answers for the medical issues we are dealing with. No one came to ask us for a credit card or to sign a bazillion papers. This is the Four Seasons of hospitals. Good people work here. I feel so blessed and fortunate to have my husband receiving care here. I am fully confident in the teams that are working on his case that they will find answers. I am also confident that they will not leave me to fend on my own when we are discharged. I have received reassurance and compassion from day one. Top notch staff!

Paul Wagner

The Thornton Pavilion left me speechless and that is hard to do. I was dropped off and Andre the Thornton host, immediately came and asked if he could help. Within a few seconds he had me looked up on his computer by phone number and knew exactly who I was and exactly where, what, why and when I was supposed to be! He quickly guided me to Daisy who escorted me right to the door of the specialty clinic for my appointment I was just overwhelmed by everything that was there at Thornton Pavilion! She was very kind and made me feel relaxed and at ease! (Thank you both) I suffer from social anxiety disorder and if you two had not been there for me today then the procedure that I came all the way from El Cajon to have a specialist in neurology run a scan of my brain waves to try and figure out why I am not being able to see as well as I used too. In fact I checked in at the cardiac neurology and epilepsy center I would have never found this on my own and my fear of new people places and things would have stopped me from getting the help I have been needing for at least two years! yes I was 25 minutes early and I was told I listened well and had done research on the VEP test that was given but in record time I was done 5 minutes after my appointment kudos to everyone that helped to develop design contribute and build the Thornton Pavilion keep up the good work. Also to everyone who took good care of Paul Wagner today from Don, the tech that administered the test, the shuttle drivers who drove me back and forth from Shiley to Thornton Pavilion all I can say is that words alone are not enough to say just how Thankful and grateful that I am for everything that you all have and are doing to help me figure out what exactly is going on with my vision, health and all my life issues!

Ima Momfirst

Recently I fell at an airport upstate NY..I didn't realize at the time I had broken my hip and my elbow. I flew cross country, had a connecting flight (thank God for Delta, their wheelchairs and staff). When I landed here in San Diego straight to the ER I went. The staff and the care that I was given was amazing. From Stephanie (nurse in ER..area..admitted area awaiting surgery) not sure exactly what the area was called. She took care of me.. great care of me. I can not Thank her enough, up until time for surgery. Then I was blessed to have Dr. Ball and his staff do a total hip replacement. When I was transferred to the ward, again such great care was given to me. From start to finish Great Great care. Just goes to show you even in the darkest and most painful times, there is a silver lining. Thank you ALL. I can't leave out Dr. Middleton my rheumatologist, he is the BEST!