CubeSmart Self Storage

Martha K.

Bait & Switch operation. You will get a low rate for the first few months, then will increase it while the on-line "new customer" rate will remain low. AVOID

Steve Roy

Cubesmart tries to automate everything but it doesn’t work. Couldn’t find my space and employee just started their 1 hour lunch. Upon return they showed me it was a separate storage lot down the road (not noted on maps, emails, etc). Lock wasn’t in unit per email so I still would have needed to wait for him anyway. Unit had debris from last tenant. When I tried to get my car out of storage a month later (half hour before closing) the gate stated “return during normal hours”. Guess they didn’t reset for daylight savings. Had to stay overnight in CT and lost half a day progress. I called the number posted and it directed me to leave a message for management who never called back. Apparently there is after hours support for cubesmart but I didn’t have the number or didn’t choose correct prompts. Tried calling to voice my complaint and cancel unit but office never answers the phone or calls back. Cubesmart customer support was great but this location not so much.

Heather Klaudt

We recently contacted and rented a unit from your operation. I am writing to tell you what a pleasant experience we had from start to finish. Thanks be to Candace who was absolutely wonderful, helpful, pleasant and efficient. And when she wasn't there Bob was great and helpful, too!!! Nicely run!!!

Kalli Schutz

I have been using a self storage unit for years and decided to look into moving my possession into a different unit closer to where I live. I have to say I was pleasantly surprised when I contacted CubeSmart as Amanda made my transition very easy. Not only was I saving money every month but when I met her to view the facility I immediately noticed how clean the office and both storage facility grounds were. I was equally happy with the cleanliness and condition my storage unit was. I felt very comfortable moving my possessions here and knew the customer service was going to be great because Amanda had gone over all the details of the rental and answered all my questions thoroughly. It's obvious that Amanda takes great pride in her work and represents the company with professionalism. It's also nice to know that she or another representative is available on site throughout the week so if I have any questions or needs I can speak to a person not just leave a message and wait for a call back. Thanks for a great experience. I will recommend your company and facility to all I know!