La Quinta Inn & Suites by Wyndham Norwich-Plainfield-Casino

Karen Clayton

We checked and the room obliviously wasn't fully clean, floors were really dirty and only one bath size towel was in our double queen room. In the morning we stopped by the front desk to make sure our room would actually get cleaned to be told they don't do daily service. I asked if they could at least vacuum our room and leave towels which wasn't done. The peep whole was removed and a tissue was placed in the hole to block it. On the last night of our stay the people above us were able to use their key to enter our room. We immediately called the front desk multiple times to no one answering. I called customer care and they reassure me someone would be up to address the issue momentarily, waited 30 minutes no one came. When we went to check out the "manager" immediately address the issue by joking around if we don't want anyone coming into our room we should shut the door. After the night we had that's a highly inappropriate answer and when question why she didn't answer our calls or come up she stated that the phones don't work. As someone who worked in hotels for over 5 years I'm highly dissatisfied by the over stay. The lack of cleanliness and customer service I will never stay at this hotel again. Horrible service and cleanliness made our stay one we will not forget. We were willing to overlook the cleanliness because everywhere has been hit by covid but with the breach of security and the blame for everything getting shifted to us it was the straw that broke the camel's back.

Nick Mudry

A/C did not work in my room. Room keys deactivated themselves all three days that I stayed there. Beds were very firm and stiff, while pillows were super thin. Was an okay stay for a night or two since I was in the area for a wedding, but I don't plan on staying here again. Service at the front desk was wonderful though. Nothing but good things to say about the staff themselves!

Marissa

Let me start by saying that the staff is extremely friendly! However they have no control over their hotel. We were unfortunately there when there was a cheer competition nearby, so the other guests were very lowloud and unruly everywhere they went. With no one asking them to quiet down. The pool area was disgusting! We have children so we were down there every day, food remnants and ants cover the pool area floor. I killed many ants crawling on me! EW! Our room was not the cleanest, but we understand that places are short staffed right now... The breakfast area lady was an absolute delight, they didn't have waffles the first day or two and she went out of her way to go get waffle mix and make sure everyone was happy! We also asked for our family to eat in the breakfast area one afternoon so we didn't have to cram into the hotel room , and they accommodated us happily! Which was awesome! So while there are pluses to this hotel, there were definite minuses!

Karen McGonagle

If I could leave more stars, I would based on the incredible and caring customer service we received. Jessica, the general manager, was attentive and went above and beyond to help us navigate some challenges we had when our car had an issue and were trying to navigate getting and caring for the rescue puppy that we were picking up nearby. She did so without us even asking and always with a smile on her face. The room was newly renovated and our kids really enjoyed the indoor pool. We will remember this stay and Jessica for a long time.