Pollo Tropical

AADRINA Cottrell

Every time I tried to order food from this establishment. There is always an issue. Today 8/10/2022 they can no chicken just pork and steak. In the past they were always out an menu item. Or there issue with payment option. Or management and employees are rude and unpleasant. I dont like giving negative reviews because we are all human and we all make mistakes. BUT I don't wont other people wasting there like I have done several times

Stanley Lele (Stanlele)

Bad customers service.. And serve people like pigs.. Who ever is the owner or managing this location needs to drive by to see how early they are closing the restaurant. Hours of operation says closed at 10pm. Well guess what, they closed at 8 pm. Please see the pictures to see how bright it is outside yet they are telling customers they are closed. It only 8pm. Please update operation hours to save customers a trip just here employee telling them ..WE CLOSED! GAS IS PRETTY HIGH. PLEASE UPDATE HOUR OF OPERATIONS

Rizeup

Horrible service. Closed early Saturday for unknown reason. Went back Sunday, waited in drive through line, only to be told, they had no chicken. I heard the person in the vehicle ahead of me telling the worker that she had been in the drive thru for over 30 minutes and asking why they didn't put a sign out and telling the person on the speaker that everyone in line would be mad when we found out that we waited in line for nothing.

Solin Ducken

Worst set of employees need to hire new people. We are all here for a purpose but maybe they need a lesser entry level job....customer service is not for them . Can you guys hire a manager and classy well trained people. Ty There is a reason why you have been getting 1-2 stars lately.