Crunch Fitness - South Beach

roberto pezza

I am visiting as per a job interview in south beach, Florida. Naturallywas looking for a local gym. I apply online for a try pass ( intended for one day). Then I realized in the front desk that is for locals the use of the pass. In the fine print only of course. I take this a comercial trick and a lie. Desalinating, disappointing, bad policy. BTW, south beach location full of homeless people around and dirty entrance.

Joe Macko

Went to an LA fitness while I was visiting Miami. To call that a mistake would be a mind-blowingly massive understatement. Crunch was great. Clean, lots of equipment, spacious, and the members and employees were very nice. 5 stars and this will by the gym I go to on my next visit

Aleisha Marie

Anthony Casagranda I will have you know I have had a VERY DISTURBING conversation with “Aria”. YOUR customer service agent. This lady has The most unprofessional and unpleasant customer service skills I have EVER in my life witnessed. This is extremely fortunate that you and the fellow staff would EVER allow an associate to speak with a complete stranger in the manner she did. After being hung up on twice and the back and forth of our conversation I am left in TOTAL DISBELIEF that a front desk associate has the Audacity to speak to a potential customer in this way. I am in butter shock. Her language and dialogue with myself was absolutely inappropriate and unnecessary. I was hung up on twice after I asked for two day trial… (As I would be interested in two classes before committing to Crunch) I was constantly talked over, and then laughed at over the phone… I was also rushed and told “I have people in front of me”; as if I needed to be rushed on the questions of the classes and benefits of Crunch.. It is completely OUTRAGEOUS to rush a potential customer for inquiring.. Wouldn’t you agree Anthony?? I was then lied to about the benefits and offers within the company at this time, as I had to double check online while on the phone with Aria and explain all you had on the website, and once I made this clear Aria then retracted. Aria CLEARLY needs more training on the business, the memberships and what it entails, the offers you hold months and MOST IMPORTANTLY How to speak to potential customers and phone etiquette in general. I told Ms. Aria (workin this morning on 6/25) that I am familiar with the company as my general manager referred me to Crunch because we receive a benefit for working in the hospitality field…And I am appalled at the service I received. Anthony, YOU, should completely grasp what is going on. Is this why your ratings are a low 3.5 on google and lower on all other platforms?? There needs to be a serious conversation with your staff and how they treat or speak to complete strangers who are interested or inquiring about the benefits of buying a gym membership at Crunch fitness. The associate Aria seems ENTITLED to her position and has given me the most unfriendly, unhelpful, and distasteful, service I have witnessed in an extremely long time. I would like to speak with you directly as soon as possible.

Rogerio Oliveira dos Santos

My friend pays 49.90usd per MONTH with NO CONTRACT and NO CANCELLATION FEE. I'll be in south Beach for 1 month and I wanted to enroll. I spoke to Anthony and he told me June was for free and I'd have to pay for July with a total of 149usd. So there was nothing free and I actually paid 3 months. Not worthed at all.