Papa Johns Pizza

Kim Spencer

I ordered my pizza it was completely wrong. There was no extra cheese on my pizza, there was a ton of sauce on there and my pizza was not even cut I had to cut my own pizza. I called Papa John’s and the girl said it wasn’t her problem that I needed to contact GrubHub. GrubHub was not the one that made my pizza Papa John’s was. Papa John’s needs to take accountability for this nasty looking pizza they made and sent and didn’t even cut. I will not be ordering from this Papa John’s again and they need to learn some customer service skills at this location. This is totally unacceptable.

Lisa Caldwell

Horrible experience. Unfortunately this is not a first for Papa John’s but it will be my last. This location however took it a step further. I had driven in 5 o’clock have traffic after a very long day and was excited to have someone else cook for me for once. Unfortunately I did not check my order before driving back home in 5 o’clock traffic and when I arrived home, the order was wrong. Surprise surprise right? So I call the manager and she proceeds to tell me that she is not obligated to give me a refund. She offered a free pizza next time or I could come get another one. Neither was chosen due to me not wanting to drive again and I would not be ordering from there again. After asking for a refund, the manager got very rude and raised her voice and told me over and over she was not obligated to give me a refund. Then she decided to change her word to she didn’t have the option. When I told her that was a better choice of words than obligated she decided to start yelling at me and telling me that I was being rude. Absolute incompetent staff and I am baffled at how this manager became manager. No customer service skills whatsoever. This place should be closed down!

Patrick Leonard

I've been ordering from this Papa John's for many years and "I" recently make a mistake while placing my order on the Papa John's app and they delivered my pizzas exactly how I ordered them. However, when I discovered my mistake, I called the store, talked to the manager and she was MORE than helpful to resolve my mistake by making and delivering me a new pizza the way I meant to order it the first time... All at not cost to me! She was kind, understanding and professional and that's almost impossible to find anymore so everyone in their ordering area needs to order from this Papa John's and experience true customer service!!

Forgotten11s Nation

Ordered pizza and wings from here last night, and it was fabulous! The food was hot, and you could tell that the ingredients were fresh! This store should be proud of themselves! It’s the best pizza we’ve had in quite some time! Thank you store 2602!! Keep up the good work!