Country Inn & Suites by Radisson, Sevierville-Kodak, TN

Dawn Monk

Price was good, lobby is nice, room was nice and pretty clean for a hotel. You can tell it's been recently remodeled, with a few other things to be done. The outdoor pool seems to be in the process of an overhaul, indoor pool was open. Seems to be family ran, they were friendly and eager to accommodate. The elevator could definitely use an update, but everything else was good!

Jessica Bunch

Very clean would have liked for an all night pool cause the summer nights it's relaxing.. courteous staff..the store was stocked with chips and drinks but some items were not in sight that were advertised. The staff was polite and helpful if you get locked out your room. Great hotel stay and hot breakfast worth getting up for. I would recommend to anyone.

Chuck Kimbell

Reserved room for Friday night with KS bed. Called while enroute on Thursday to see if same room would be available for Thursday (with KS bed) as we were running ahead of schedule and was told “yes it was”. Told them we would arrive late but would be there. Asked them to hold room, since already had credit card info. They called us about 1015 pm asking if we’re coming and we advised yes, would be here around 11pm. Upon our arrival someone was in front of us. The clerk was looking at the screen and after about 10 minutes told guest he had a room. After waiting on him, we approached and was informed “we are getting your room ready. It will be about 10-15 minutes” so we waiting. When he rang up the room, the price for Thursday was correct, but the price we had been quoted when reserving the room for Friday was about $30.00 HIGHER. When we mentioned this to the clerk, he stated it was “automatically generated when entering the room” even though my wife explained to him THREE times it was NOT the price we had been quoted. (We had a medical discount price due to her job as a nurse and my police) Upon getting to the room, it was two QUEEN SIZE beds, NOT KS as we had asked for and was told was available. We went to the desk and told the clerk about the issue. He said that was all he had available and NEVER apologized for telling us he HAD the King Size available! We were tired from driving 10 hours so we took it. The room to the door squeaked LOUDLY as well as the door to the bathroom when they were opening or closing. The EXIT sign by the elevator was partially out of the ceiling and the fitness center had an “Out of Order” sign on the door! The next morning around 900, we asked if the manager, Mr Lyons, was in and was informed that he wasn’t. We left a note WITH our phone number asking him to call us when he came in. At 530 when we arrived back at motel, we asked if he was available and was told “he’s already left for the day.” We asked the clerk if had seen our note and the clerk just looked at us. I saw the note by the register and pointed it out and said “THAT note. Left it this morning for him.” The clerk (a black male) stated that he would have the manager contact us tomorrow (Saturday) and when we asked if the KS was available or if we were to stay in the room with the Queens, he never responded. We just told him that we would just stay in the room where we were. If the KS room was unavailable we should have just been told it wasn’t. The price should have been checked on and adjusted to what we had been quoted at the time of the reservation. It’s only 30.00 difference but the point is we were QUOTED one amount and charged a higher amount.

Ryan Massey

Lobby was clean and guy at the desk was polite and extremely helpful. Room wasn’t bad. For what I paid didn’t expect 5 stars. Beds were way too soft for my liking but that’s a preference thing. Overall not a bad place to stay. Good location for food and other amenities.