Cracker Barrel Old Country Store

Lorraine Dick

The hostess was busy having a personal conversation and we stood listening, waiting to be acknowledged for several minutes. (That made me upset I was a hostess for years and know you do not ignore the customer. ) then as she finally asked how many she showed her displeasure with us interrupting her job she lead us to table. She did not smile, say hello, sorry for the wait-nothing. Our waitress wasn't very pleasurable at first either. It was like we were not cared about at all. But I will say as we were nice to her she smiled, came back several times to check etc. As we were leaving we were pleased to see a nice smile on her sweet face. Food was excellent. Hot, plenty and tasty. Silverware dirty... I will say that the past two months I have come to this restaurant it has not been up to my expectations of Cracker Barrel. I truly think the staff needs a redo of manners, how to interact with the public and remember that we the public coming into this establishment expect a pleasant experience with their meal. We pay a nice price plus tips for a nice meal. If I want not to enjoy dining out I would go get fast food at a drive thru. I do not except the excuse of "covid" causing problems yesterday. There were many on staff to serve and I saw other tables getting great service from an older waitress. I may give this cracker barrel one more chance. But if the attitudes of yesterday and last month and the month before show its ugly side I will quit going here and recommend to my friends not to go. That's how disappointed I am. I have been a waitress, a hostess and worked in several types of restaurants in over 40 years. An upset customer. . .

Michele Rorabaugh

Sad, worst cracker barrel experience ever. Service was very slow, and our food was cold when we got it. We had three children with us and after waiting a good amount of time did not want to wait to get the food hot. I asked to see the manager, and he graciously discounted our bill. We do understand that everyone is short-staffed right now, but we could have been given a heads up. As well as been served hot food. There is nothing on the breakfast menu that I choose to eat cold. Particularly eggs.

Courtney Rhyne

Very poor customer service. Drink order incorrect!! Waitress acted like she didn't care! Food was cold. I asked the hostess if they had padded chairs for my elderly mother and he replied we sell stuffed animals. Like really....

Doc Bennett

Amazing service by Krissy. We would come back just for that. The kitchen is a little slow and they keep it very cool in the dining room. We were near the fireplace but it was still cold inside. Bacon wasn’t done.