Address: 1820 Van Ness Ave, San Francisco, CA 94109, USA
Phone: +14157762190
Sunday: Closed
Monday: 9AM–5PM
Tuesday: 9AM–5PM
Wednesday: 9AM–5PM
Thursday: 9AM–5PM
Friday: 9AM–5PM
Saturday: Closed
Brian Davis
Alan has been our agent for many years. My daughter (and her roommates) were moving to New York City (international students from three different countries) to continue their studies at NYU and needed a renter's policy on very short notice to satisfy their new apartment lease requirements. We did not know what to do given we had no contacts for this type of insurance in NYC. Alan again helped us by connecting us with his longterm colleague (Kevin Leong) in NYC. Kevin then provided us fantastic service and secured the policy we needed on very short notice (he did this on a Friday night). We could not be happier with Alan (and Kevin) for taking such good care of us and so quickly. We highly recommend him!
Andrew Yu
Alan Chan and State Farm stepped up for us when we needed help. My family and I were the victims of a lawsuit claiming "wrongful eviction" and "harassment". The tenants had moved out (not evicted) over six months earlier and were demanding $725k, through a lawyer they found. My elderly parents (in their late 80's) were named, along with me. The tenants had moved from a unit in my parents' duplex; my wife and I lived in our own single family house. My parents had Farmers Insurance; and my wife and I have State Farm. This is when you find out what insurance company you can count on, and which insurance rep has your back. Farmers said my parents had not purchased the right coverage to be protected against such a lawsuit. My parents had insured the duplex with Farmers for almost 50 years, and had always rented out one unit while living in the other. All their Farmers reps over the years knew this. Meanwhile, ten years earlier, Alan Chan had asked my wife if we had any tenants in our single family house. When Alan learned that we did, he recommended that we add an additional coverage that would protect us against tenant claims. The coverage was only an additional $16 premium. That additional $16 premium provided us with the financial backing of State Farm and access to their lawyers, to protect me in this lawsuit. State Farm took on the case even though the tenants were not my tenants. Furthermore, State Farm's lawyers managed to resolve the case without dragging my elderly parents into stressful depositions, whereas Farmers abandoned the case. All along the way, Alan Chan demonstrated an interest in our case and was always there to provide support. I have told family members about Alan's office and State Farm. So far, they have moved 3 homeowner policies over to Alan. My family members and I have had many conversations with Alan over the past year. We have found him to be knowledgeable, honest and forthcoming. My wife tells me that this is a family business that Alan had taken over from his father many years ago. I believe that Alan runs his business for the long run and provides high value and excellent service for his customers. We have only had a few interactions with Alan's staff but have found them all to be polite and diligent. I would encourage anyone with insurance needs to give Alan's office a call and judge for yourself.
Deborah Rockwood
Alan and his team are the best! We've been with them for years and years. You hope you won't need to talk with them but when you do, they are responsive, communicative, and always helpful. Highly recommend!!
Amber L
I was referred to Alan's office from my past Seattle agent when I moved back to CA. Everyone at Alan's office is kind, professional and responsive. Shout out to Kyle- he is my main point of contact here and always answers every question I have in detail and gets my policies in order in a timely manner. Thank you Kyle! Would definitely recommend this office. Reliable, fast, and great customer service.
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