Costco Vision Center

Igl Lopez

Very bad care from the Asian doctor

Mary D

I would give it 0 stars! Don’t come here to buy prescription glasses! They don’t do full refund, which they should always tell their customer before purchasing. And as well add on the receipt that they are charging you for your lens and frame separate. Will not be returning here to buy any glasses not happy with customer services. The lady was rude! And did not explain well. Because on my receipt no where it says they are charging for the lens(glass prescription part) it only says the glasses (frame) like it’s only says the brand of glasses your purchased. And also check before buying your pair of glasses else where. Which was my error, I could have bought my glasses else where for cheaper $170cheaper than here. Costco is not always the bargain which I thought it was. My glasses were $300 and else where $130 which is a rip off!!! Costco Vision center you should be specific on the receipt and put what you are charging! Like $90 for frame (based on what brand) $69 for lens (prescription). Because if I were to get my refund I would have gotten $199 and my frame with no lens and lose $100. Or pay for another pair plus $69 for the lens and get the difference. Which I didn’t not get any because I didn’t like their styles. The only reason I wanted to return my glasses was because they were heavy and hitting my cheeks and they couldn’t adjust them further. I recommend for you to go to LensCrafters they do full refund if your are not satisfied or 30 days guarantee to make you happy if you don’t like them. Also the customer service was horrible buy this young lady she didn’t even bother to help me find a pair of glasses. That’s how you know service is bad! DON’T COME HERE BAD SERVICE. She also seemed bother by how many questions I was asking. Because me as the consumer need to ask questions so I know what I’m getting. People should work here who want to make people happy with their purchase or else find another job if you don’t like working at a customer service job. It’s not that hard to find a job you like. Will not be coming here ever again!!!!! Very rude people.

Luoshang Pan

High price and bad service is not all of it. You are forced to do both contact lense and normal exam together, which is $129. The worst is, They told me I could get reimbursement by myself from my insurance provider. But when I got him, I find they are out-of-network! Such an irresponsible place. Will never go there.