Kaiser Lab Fremont

Sara Tang

I had to get 4 blood draws at different times in the same day. I asked the phlebotomist each time to use a butterfly needles, which is the smallest needle, on me because I have small veins and I have to get jabbed 4 times within a short period of time. The 1st phlebotomist was unwilling to get the butterfly needle, but she did after I insisted. The phlebotomists the 2nd and 3rd times just got it for me right away without any problem. The last phlebotomist just said they are out and did not bother looking (which was a lie because inpatient phlebotomists have limitless butterfly needles and always use butterfly needles on patients). She insisted what she got was the same as the butterfly needle (which is another lie!) The needle size she used on me was a much bigger needle/gauge. This is a frustrating and disappointing experience at Fremont Kaiser. I hope this can get through to the management. Please stop limiting the use for the butterfly needles. Please stop putting profits over patients. This is not the way to cut cost.

Jeni Kelly

I’ve always had a pleasant experience at this location. There might be a short wait, but the staff is very friendly and the lab and lobby is clean.

Mousumi Bardhan

Terrible experience drawing blood. My mother never wants to go back as they tried twice, jabbed her within her vein, and in the end couldn't get enough. She didn't feel human after the experience. We just left halfway and I'm worried I won't be able to convince her to come back.