Laguna Cliffs Marriott Resort & Spa

Dr. Roy Mason

The Laguna Cliffs Marriott Resort & Spa is a lovely place, the rooms are comfortable, and the restaurant staff is wonderful. The negative of this property is with the management and senior front desk personnel. Upon arrival, we asked for the sofa to be made into a bed for sleeping and we were told they would have this done within 10 minutes, but 2 1/2 hours later it was still neglected, and when we called, it took another 45 minutes for someone to come a make the bed. When we called and asked for towels in the room it again took an extended time to be delivered. The keys stopped working for the door and the desk told us they would send someone up to change the battery in the lock and this too took a long time. When I went by the front desk to complain, the Senior Front Desk Supervisor was extremely condescending toward me and uninterested in what I was saying. He had an "O well" attitude and when I asked to see the manager, he did come out, but he was obviously intimidated by the front desk supervisor and offered no solution or apology. In fact, both the manager and senior front desk gentlemen were condescending and unwilling to admit wrong. We heard and saw the same unprofessional actions toward several other guests in the hotel. The youthfulness, inexperience, and unprofessional contact of the management was unacceptable. Marriott is better than this! This was by far the worst experience I have ever had with a Marriott property.

Federico Zoufaly

The hotel is in good conditions. The rooms are large and comfortable. All the personnel was really attentive. Just remember they are a Marriott Resort so they don’t have to guarantee a late checkout to Platinums and above. I suggest you use one of the bikes they provide and explore the area.

Levon Juni

Great location, great views. I enjoyed this hotel. I see some reviews of negative experiences with temperature in the room, hot water, etc. We did not have any of those issues. We were able to set our room temperature, we had plenty of hot water, and if we asked the front desk for more water, they gave it to us. We also got a massage at the spa and enjoyed their facilities. Walking distance to the harbor, the beach, and many restaurant options. Or you can get a beach bike from the hotel. Several grassy park areas, nice clean beach. I really enjoyed our stay.

zuly moe

I would gave 0 star if I can. Hotel is in great location! But both me and my husband didn’t feel welcome. We were just there for one day relaxation stay cause of covid situation and we didn’t want to travel. Decided to stay nearby beach and date at there for a night. Got a noise complaint during night time just cause we were talking over the phone with family when all windows and doors were closed! I didn’t feel safe after received a call. How 4 star Hotel’s walls are not sound proof just for phone conversation. We are not partying or listening music. Cause of valet parking we were asking reception how to get the car back. He didn’t seem patient and point us to concierge. Actually the valet counter is outside. I will never go back there 👎👎👎