Peninsula Del Rey

Sal Intagliata

7/6/2022 Back In January, I was dealing with a Sales director named Karen for weeks at the time mom was in rehab and heavily medicated and needed to find a location that could serve both our folks, it was a life-critical mission, and if you love your family you can understand. Our Intentions were to go to ucsf with our Parents to get them both help at the time it was hard to find assisted living situations. We were promised entry over the phone I was amazed however when we got their Mom's condition with her stroke and speech impairments kept us out so we were referred off to another SRG property which couldn't help and referred us out to yet another property and to say the least we have been living in a nightmare. The management was unprofessional perhaps the covid is to blame. Do your research and ask a lot of questions, consider areas outside the area like Monterey county better areas and surroundings, and much better service. Our families deserve the best at the end of the day and don't settle for less. for this SRG LCC company, it's all about the money the warm and fuzzy wears off quickly and the management is hostel to workers and residents we have experienced this firsthand. This management group is shrinking for a reason, bad management, and high turnover with bad culture. Buyer beware of the pitch it's staged!

Charlie Mazmanian

I can only speak for the independent living option here not other options such as assisted living. I've been here for close to seven years and am convinced the choice to move here is one of the better decisions I've made. The facility itself is fairly new with spacious apartments with all the appliances you'd want and need for laundry and kitchen. The staff are wonderful making you feel welcome and worthy of their time. In fact you begin to see other residents and even some staff as extended family. There are always activities to motivate and even challenge you (even during covid lockdown). The food has improved with the arrival of a new chef and residents now look forward to meals. The management and staff did one excellent job keeping us safe, secure and even active during covid lockdown. For independent living I can recommend Peninsula Del Rey without reservation.

Isabel Sutton

I’ve been living here for seven years. The staff is very helpful and friendly.. They have helped make my golden years be golden. I enjoy the transportation to and from doctor visits, quick shops and a variety of outings. Daily exercises and a great selection of activities including bingo. I have made good friends not only with residents but also with staff. I might add they have an excellent chef. The food is yum !

Kelly Shaw

My mother has been living here for five months. We are moving her out in the upcoming week not because the facility doesn't meet quality standards; it is actually a very nice place, but because of the management team. Particularly Byron Sakanari the "Executive Director" . When my mother moved in her rent was around $5000 a month. Very expensive I know, one of the highest costing assisted living places in the Bay Area. My mother liked the facility and the welcoming staff which included the marketing specialist that no longer is working their. Within the first three months my mother's rent has gone up to a whopping $9000 a month. They base that on the amount of care you need, in my moms case she needs a lot of care but that is the purpose of being in a assisted living. Now if you are paying $9000 a month you should expect excellent care and everything to be taken care of as needed, yet my mother still has to hire outside help to do simple things like give her a shower, help her to the restroom. .... because if the staff at peninsula del rey gives her a shower they charge extra. If she doesn't get out of bed early enough for breakfast, they charge extra to bring her food to her room.... the list goes on and on for charges after charges..... My mother is also in a scooter to get around. She needs help to get in and out of this scooter. The staff has to open her door for her in order for her to come and go as she pleases. She has called me crying before because the nursing staff opened her front door to let her in and when she told this person she needs to go to the bathroom she was told," I'll be back in a little while. " that "little while" turned into two hours. No one came. She called me crying asking me to come over and help her because she had a accident all over herself.... and she's paying $9000 a month. What is a scarry scenario would be if their was a fire inside of my mom's place and she was in her scooter. She would not be able to escape her room and if the nurses don't come when she calls them would they come if their was a fire? Most of the nurses are rude and uncompationate and have even had the nurve to call my mother fat and tell her she needs to loose weight. Her self esteem has been badly damaged. She has been ridiculed, put down, forgotten about, and ignored by these people. Now back to Byron.... he particularly has been the one to embarrass and harrass my mother . He is a very unfriendly and enjoys the negativity that he persuades others to do. He has told me to my face that he doesn't like ne or my daughter and that he doesn't want us their. He has sent out multiple emails to staff telling them not to let my daughter in. A lot if the staff and residents are fed up with him. It is the staff that told me about the emails being sent out about my daughter. He said to me that he sent me COUNTLESS messages about my daughter, yet I have not received one! He got irate with me when I questioned him why does he continue to harrass my mother and make her feel threatened. He got in my face yelling at me. I asked him who he thinks he is and he relplyed ,"I'M THE EXECUTIVE DIRECTOR OF THIS FACILITY AND THESE ARE MY RESIDENTS, I DON'T LIKE YOU OR YOUR FAMILY DON'T COME BACK HERE!" He is very intimidating and has no compassion towards others. He has no social skills. Not once out of all the five months that my mother was a resident did he ever say hello or any type of positive communication to my entire family including my mom. The only conversations that were had was all a negative experience. This facility is 1/4 full with over 400 rooms and only a little over 100 are occupied. The reason being; Byron. If this facility wants to grow and prosper it needs to get rid of its "executive director" and start fresh with a true leader.