Address: 200 Baychester Ave, The Bronx, NY 10475, USA
Phone: +19175077052
Sunday: 12–9PM
Monday: 12–9PM
Tuesday: 12–9PM
Wednesday: 12–9PM
Thursday: 12–9PM
Friday: 12–10PM
Saturday: 12–10PM
Audra Mack
Haven’t eaten yet to leave a better review so I will edit but upon arrival we had to seat ourselves on the waiting booth because two employees saw us waiting but proceeded to walk to avoid the door. We were told to wait so they could clean a table for us? After looking around I noticed SEVERAL dirty tables and they were literally by the windows so if I would have been looking they the glass as I approached it was obvious about 5 tables needed cleaning (pictures included. NO ONE HAS COME TO THE GUEST STAND since we arrived at it’s been a full 15 minutes upon arrival. The MOD (not sure he just was dressed more casual than others) assured us a table was being cleaned and we would be sat soon and proceeded to disappear to the back again. Will update once this other customer who has been waiting as well went to find someone in charge to find out why no one is helping the customers. Edit: we have just sat down but after waiting twenty minutes to even be acknowledged properly to sitting in the back alone is now becoming a nuisance but I really want to try their food and not resort to the food court.
Denise Wiley
Second location I've tried and the food was consistently good. The ambience and service was also good. Only thing missing was hand wipes at the table.
Jennifer Branch
Let me start this review by saying, I love the Hook n Reel location at Bay Plaza because their food is always well-seasoned and their music is bumping! However, they get 3-stars because their customer service is terrible. They will have you waiting extremely long to be seated even though there are staff walking around seeing you wait, then when you’re seated they took a long time to come around and check in, and finally there have been times I’ve ordered drinks and unfortunately they never made it to my table. If they improved the quality of staff working there or conduct more customer services skills they would get 5-stars.
Ivette Rivera
Loved the food and the environment was pretty good and friendly. I forgot to take pictures of the food but we ordered crabs, clams with potatoes and corn. It was delicious! Waitress was extremely busy but still friendly and kept us on radar. Definitely going back. 🥰
Thanks! Your review is awaiting moderation.
The location is open and they do have outside seating but not for large groups. As of today indoor dining has opened up at 25%.
Yea it opened on Monday 1/13/20
Yes
So since this is located inside the mall you have to wear a mask until you enter the reastuant. Before you are seated you will have your temperature checked with a standing hands free device it's really fast. All the staff wears masks and once you're seated you no longer need to have your mask on.
Your best bet is to call them. When you look them up you'll probably get the malls address since it's located inside of it.
Thanks! Your answer is awaiting moderation.
Thanks! Your question is awaiting moderation.