Shake Shack

A A

Great service and friendly efficient cashier. Custard as yum as always. It’s nice to return after 2 years! Glad y’all made it through ❤️ Thanks for a lovely store and wonderful experience. Have a great summer ☀️

Daniel Hwang

Do NOT eat here. The service is horrendous and they are SERIOUSLY unsanitary. My daughter and I stopped by to get a root beer float. We were met by three cashiers who were trying to work out an issue with a register and told us to wait. Clearly, one of them could have slided over to the second register to help us, but that seemed like too much for them and we waited for 5 minutes. Once they took the order, it was another 5-minute wait for them to make the drink. Then the lady who made the root beer float seemed puzzled because the foam kept overflowing. She let it sit for several more minutes, but it kept overflowing. So she decided to wipe the foam off the top of the cup with her HAND. She kept wiping and wiping until it stopped overflowing. Now, you would know if you ever visited Shack that employees obviously wear gloves. But if you observe carefully, the same employees handle food, cashier (meaning grabbing cash & credit cards), and sometimes cleaning leftover food/garbage while keeping the same gloves on. In any case, to wipe off an overflowing drink with one's hand is truly disgusting and unsanitary - especially in these post pandemic days. Then she took off and we are thinking she'll make us a new one. Wrong. The drink sits there for five more minutes, and a different employee calls out our name to give us the drink. At that point, we've had enough and told them we wanted a refund explaining what we just observed. No apologies. No offer to make a new one. They just processed the refund and we were sent off. That was our 15 minutes at Shack. This is our neighborhood location and used to be one of the best Shacks in the City. Now (post-pandemic), it always feels dirty and chaotic with employees either overwhelmed or plain indifferent. I understand this is a problem that is not unique to Shake due to the ongoing labor shortage. But long gone are days where you could tell this was a place that was founded by Danny Meyer. Nowadays, it really feels like a cheap, low-quality burger joint that is way overpriced.

Jana

Although Shake Shack is a burger chain, they offer tasty burgers and fries. Better than your average McDonalds or Burger King burger!!

Tony Wolf

Sorry, no photo this time because I ate the food. I highly recommend the chicken bites. It's a huge step up from the chicken nuggets from any fast food restaurant chain. Chocolate Pie shake is good but, it feels like an average chocolate ice cream shake with palmier puffy pastry pieces on top and at the bottom.