Department of Children and Families

Category: State government office

Address: 2 Omni Way, Chelmsford, MA 01824, USA

Phone: +19782756800

Opening hours

Sunday: 9AM–5PM

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

Destiny Sawyer

Dec 1, 2021

the workers dont reach out to kids who are in their custody at all. The workers will go on vacation without notifying the kids, they hang up phone calls before it rings all the way, and never return a phone call even if they leave a voicemail. not to mention the workers come into work sick and coughing (even though were mid pandemic) and ignore childrens needs. i have never in the 6 years ive had to deal with dcf dealt with a more incapable case worker and supervisor. if the higher ups are reading this, theres definitely some people who need to be retrained, or fired. Also notice how the only good reviews are from YEARS ago. that clearly means something here is wrong.

Madeline Torres

Oct 14, 2021

This is the worst place ever they resolve things with Christmas gifts and gas cards of 100 but they don't work with fixing the problem.They give more problems than what we already have with teenagers.

Pakgrafx

May 9, 2019

I am a single mother living in Plymouth county and I have DCF involved in my life right now. They came into my life for support and they did give me a service plan but I did everything my case worker wanted me to do for my daughter. How is it possible now that I do not have much child in my custody now?? How bad is it that the first hearing I had they didn't even know who my daughters father was. They acted like they just found out she had a father. Like hello, ofcourse she has a father, did they think I had her by myself. It has been nothing but a nightmare since they got involved in my families life. I am not sure where to even go from here but I am going go make sure that no other mother has to go thru this. To top it all off, I used to be a drug addict and have had trouble with the law in my past with drugs involved with DCF never getting involved. Yet here I am 100% sober and I have my child taken away from me. Also they said in court that my daughter needs counseling which she is in but yet when she was supposed to be in counseling, her counselor was on the phone with my mother during my daughters scheduled counseling time. Then they canceled my first visitation with my daughter 2 minutes before we were about to leave to meet up with her saying that she didnt want to see me which I know is a lie. I know my daughter was just as excited to see me as I was to see her. Another thing is that for visitation they are risking my child's life by driving her 45 mins from the town she lives in, is staying in and goes to school in so that I can visit with her for an hour. This is not right at all and I am going to.fight for all the parents who have had to go thru what I have been thru with these horrible people. Today is my visitation day so I am waiting to see what excuse they give me of why I can not see my daughter. I am horrified that this happens to mothers and I have now where else to turn to.

Tachorn Gordon

Jan 14, 2019

These people are only there to tear family apart. My kids has suffer a lot. They need to be investigated. The manager are throwing their authority around. Be careful with these people! Do not trust them!.

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Questions & Answers

Does your DCF office do anything when a care provider has thretin to slap a child in their care.

Dennis Cole | Aug 31, 2018
Dennis Cole | Aug 31, 2018

Javier Perez Reguero I was asking what is your response to a Care Provider threatening children in there care.Do you let the Provider do as they please.Because it has happened before and she still has children in her care.

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Does dcf have to provide transportation for a child to visit with mother if she lives in another City and has no way to get to the city the kids live in

Diane J | Aug 31, 2018
Karen Collins | Aug 31, 2018

No. It is the parents responsibility to get to visits. They can help but their only responsibility is to help get kids there

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They took my 3 year old cause my ex girlfriend said I was abusing him and I wasn’t Their was no scratches or bruises on him Is this unprofessional? Or legal

LE papa | Aug 30, 2021
Chelsea Cormier | Aug 30, 2021

Not sure if thats legal without any actual proof. And she's your ex so she could have a vendetta against you. I'd get a lawyer

If a dcf worker doesn't contact you in over a month does that mean the case is closed?

Tina Tina | Aug 30, 2020
Mr.Paul Marquis | Aug 30, 2020

No, you need to get a hold of them, DCF says they are there to help ( they are not there to help you), 70% of the people genuinely care, they just don't have the power to help, the ones that do, have heard so many lies they don't believe anyone and plain just don't care cause it doesn't effect their family or paycheck.

Is it rite for your case worker to to inform you that she saw my boyfriend with another women when he supposed to be working...

Sally Phousengthong | Aug 31, 2019
Tina Tina | Aug 30, 2020

Seems very unprofessional to me.is this case worker name begin with the letter L?and does she mix up paperwork?

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