American Red Cross Blood Donation Center

Kyle Saylor

I am incessantly inundated by Red Cross with pleas for blood donations and every recent attempt to schedule an appointment at this donation center has resulted in day-of cancellation. My last attempt, they waited to tell me in person (after I had made the trip to the donation center) that they would not be able to facilitate my donation. It seems that the ‘critical’ need for blood donations isn’t enough motivation for the Red Cross to honor their appointments. I will continue my attempts to donate, but I am not impressed with this donation center.

李子俊

New edited: After the complaints, I received the call back and someone talked to me and apologized. On Feb 11 I donated again. I did not pass the pulse test at the beginning, and the staffs are patient to wait me calm down. Then I passed the pulse test and started the 2 unit platelet donation. They assigned the experienced staff and used the single arm. The needle injection is quick and successful. New donors, please always ask an experienced staff to inject the needles. I have 2 band-aids on my fingers as someone failed to collect enough hemoglobin. 2 mouths ago, the staff failed to inject the needles on my right arm. I could not bear the pain and screamed. I would not change my ratings until Red Cross replies and explains the details Edited: I submitted the complaint to the Red Cross consumer service email, still waiting for response.

Bruna Vilela

There was an accident at 93. I ended up being 15 min late. They couldn’t take me in any longer. Mind you it was a 3 hour, platelet donation time slot. I never once took all 3 hours. I had my rapid pass ready and all. But they couldn’t take me in for being late. I’ve showed up on time every other time and had to wait to be taken in (which I never minded). When I asked why, they couldn’t even give me an explanation, all I got was a very awkward “yeeah…” no one planned this accident on 93 and it is ridiculous that they couldn’t be slightly human about it. Ended up having an empty chair for 2hrs and 45 min.

F D

This is my ever first blood donation. At this location, the nursing staff named Fei (or Phee?) (name tag was hidden) today, on July 18th, 2021, had the worst attitude. She used her monotone in directives and answers to all questions. She forcibly pulled a post blood donation paper pamphlet away from me without any warning because she wanted to place the barcode sticker on before giving to me. She seldom looked at me when I asked questions and stared on my phone screen for no reason for straight 5 seconds. Very passive aggressive that she was reluctant to help her fellow coworker when a machine was beeping and angry/annoyed at me for asking questions. I could not tolerate that almost I did not donate and wanted to walk out because of the fear that she may do something horrible wrong with her almost offensive behavior. Certainly I will never go to this location for any foreseeable future donations or if I will ever donate again to experience this terrible service. Unsure if she had always been this way or just today turned out to be a bad day or just toward me. Regardless of how often she used "please" in all her "commands," she didn't seem to mean it. Otherwise, it was pleasant to converse with other fellow blood donors and exchanged experiences.