UPS Customer Center

Category: Shipping and mailing service in Watertown, Connecticut

Address: 8 Mountain View Rd, Watertown, CT 06795, USA

Phone: +18887425877

Opening hours

Sunday: Closed

Monday: 3–5PM

Tuesday: 3–5PM

Wednesday: 3–5PM

Thursday: 3–5PM

Friday: 3–5PM

Saturday: Closed

Reviews

matt m

Jul 19, 2022

Geez, closed on a monday at 3:30pm..nice. #Reply to reply. Your hours are 3pm to 6pm!!!

Roxanne Pangallo

Feb 25, 2022

Waited all day for package with tracking saying it had been loaded on truck at 5:30 am. Updates kept showing it was out for delivery until about 7:15 pm when it changed to an address error. I verified that the address was correct. Angry because this should not have happened. Poor customer service when trying to get information. This is a food item and with a big snow storm coming tonight and tomorrow I’m sure I won’t be getting my package tomorrow either. Very unsatisfied customer. I’ll follow this review up after tomorrow when I see if I get a phone call as promised and a time for my package delivery.

A

Dec 23, 2021

Worked for me. Missed delivery of a high value package, and scheduled to pick it up at the center that same night. I arrived and got the package no fuss. A bit tough navigating around all the trucks, but it was kinda exciting

Tania Miller

Apr 30, 2021

I waited for 4 days for my item. It was delivered to the wrong address and now I still don't have the adjustable bed I ordered for my disabled elderly family member. I called twice last night and corrected the small address error on the label and today they still took it to the wrong address. Hire people in the USA to answer the phone, maybe they will care a bit whether the shipments get to the correct place. This is the second time I've had an issue with ups. I am not with this slack service. The other delivery services don't have these issues. I'm disgusted.

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Questions & Answers

What's with these new drivers? I have a sign and big assed numbers on the lightpole in my driveway but yet my stuff ends up at the wrong house. There's only 4 houses on my road!! Are the hiring the blind now?

robert arnold | Aug 31, 2018
Doremande M | Aug 30, 2020

Two days. Two days my packages been delivered at the wrong location. I have attached instructions on my account with UPS as well as Amazon and none of these drivers I guess can read the English language because they ring the front doorbell and drop the box. Instead of going around back per my attached instructions. If men had to read directions in order to have sex there would be no population problem.

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I'm trying to locate a ups package that wasn't deliver to my home. I live in Waterbury CT could my package be there from where i live?

Maria Gonzalez | Aug 31, 2018
Edwin Rodrigues | Aug 31, 2019

I requested a new prepaid card Direct Express where I receive my SSA pension. They never provided me with with a tracking # or any other other form. The new card was issued on December 28 and it were supposed to deliver it in 2 business days but I didn't receive it. How I should track it down without the tracking #. Is there a hot line available to speak to a person at her than a machine?

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Why on god's green earth do the drivers INSIST on waiting until AFTER school hours to "try" and deliver packages to our school?!?!? My package has been sitting on the truck ALL week...I literally drive past the facility EVERY DAY...

Lee DiBella | Aug 31, 2019
Ted G | Aug 31, 2019

Sign up for UPS quantam and you can pick delivery times or pick hold for pickup.

does anyone have a phone number to this terminal?

David Horwath | Aug 30, 2020
Arleen Marrero | Aug 30, 2020

The one in watertown? Google maps should provide a number to the ups

Why do your drivers go to my apartment, see stairs, then decide they cant deliver my package?

Ian Severson | Jul 31, 2022
Billy Rico | Jul 31, 2022

Must not have a safe place to leave the package.

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Why can’t the delivery people ring the doorbell when they drop off a pkg? It takes a second and 70% of the time I’m sure , someone will answer. Thanks, Barbara Ouellette

Barbara Ouellette | Aug 30, 2021
Michael Rabbitt | Aug 30, 2021

Package car drivers have on average 170 delivery stops per day, if they were to ring your bell and wait to hand it to you, the chances of him actually finishing his route would be next to nill.

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Can I pick up a package at this customer center instead of waiting until the delivery date?

shannon carballo | Aug 30, 2021
UPS Customer Center | Aug 30, 2021

Hi Shannon, thank you for contacting us. I understand that you would like to pick it up this package at the UPS Facility. For assistance from UPS, please send us your tracking number, complete address including zip code and phone number via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPSHelp.

If I did an app online and put my interview for 8 , should I be there for 8 .m or for 9 a.m

Tiffany Gonzalez-Booker | Aug 30, 2020
Jason Brandt | Aug 30, 2020

Are you serious? If you put 8am why in the hell would you consider showing up for 9am

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It says my package was delivered and when I got home there was no package at my door. I don’t know if they misplaced it at the wrong door or if it was stolen. What should I do?

Thrinx Junito | Aug 30, 2020
Karen Anderson | Aug 30, 2020

Yep contact UPS. They will find out where the driver left the package & then u can report it stolen.

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is this considered a n UPS store to bring returns to per amazon?

a d | Aug 31, 2019
Ted G | Aug 31, 2019

No, you have to go deal with the people in Prospect, good luck.

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I was told to come pick up my package tonight between 8-9 pm is this possible? Just making sure so i won't be disappointed

Indira Scott | Aug 31, 2019
Ted G | Aug 31, 2019

Yup, they open late for people that they called so they can pick up. Normally this is for people that had overnight packages that require signature but they missed the delivery.

I received an email saying that my package was delivered, but it is not at my side door, my front door, or anywhere else in my yard. How can I find my package?

Sharon Hall | Aug 31, 2019
Tj Jackson | Aug 31, 2019

Call the carrier and give them your confirmation number

Does this place deliver packages on Saturdays?

Vincent Carbone | Aug 31, 2019
Ted G | Aug 31, 2019

No, it is a service center, they are open for pickup on Saturdays. UPS does deliver on Saturday.

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Am I able to come pick up my package if I wasn’t home when it was being delivered

Michael “BigBear92” Taylor | Aug 31, 2018
Julio Rivera | Aug 31, 2018

The open up the office from 7pm - 9pm. You do have to call them so that they don't reload your package into another truck. Just ask them to hold it for you in the office. Once you get there, it may take a minute to get your package only because there is no way of knowing when the truck that has your package will arrive.

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if I drop off an overnight package at 910 wolcott , "Staples.on Saturday the 23rd of June will my package get to Texas on Monday June 25th

Paula Giannamore | Aug 31, 2018
Luis Cruz | Aug 31, 2018

I think calling UPS is the best way to figure that out.

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So question I got a email saying that my package was delivered but it’s not here ? Who do I contact

Isaiah Johnson | Aug 31, 2018
dedemass ESSOMBE | Aug 31, 2018

It depends on city you live.

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Why won't they pick up the phone

Sean Lyons | Aug 31, 2018
Luis Cruz | Aug 31, 2018

They might not have been active when you called them or are deep in some snow.

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