Address: 201 Warren St Ext, Peabody, MA 01960, USA
Phone: +19785315975
Sunday: Closed
Monday: 8:30AM–4:30PM
Tuesday: 8:30AM–4:30PM
Wednesday: 8:30AM–4:30PM
Thursday: 8:30AM–4:30PM
Friday: 8:30AM–4:30PM
Saturday: Closed
Dennis M
Zero stars!! This company is ripping off the little guy! My final bill was 60 dollars after they took the 50 deposit my bill was supposed to be 10 dollars. Then these crooks send me another bill saying that I owe 60 dollars for 9 days of electricity!! Say what? Are you people serious?!? Watch out for this company because they are out to rip the people off big time!!! Left on hold forever. Dismissive Customer service person and totally rude to me as well...
Liz Lou
Before living in Peabody I had National Grid for my electric service, I believe years ago it was Massachusetts Electric.(?) Peabody municipal light Plant is great. The charges are very reasonable, especially If you pay your bill by the discount date. You can save quite a bit over the course of a year. It’s very easy to pay your bill either by mail, in person, on line and over the phone. Also when moving from one address to another within Peabody they make it very easy to begin a new account at a new address. I’m very satisfied with PMLP
lydia dodd
I WENT IN TO GET MY SERVICE TRANSFERRED TO MY NEW ADDRESS AND WAS THE 2ND CUSTOMER AS THEY JUST OPENED UP FOR THE DAY. I WAITED OVER 30 MIN JUST TO BE SEEN FOR THIS. NOT SURE WHY THIS COULDN'T BE DONE OVER THE PHONE OR ONLINE BUT THERE DEFINITELY NEEDS TO BE A BETTER SYSTEM PUT INTO PLACE.
Carla Mottola
Normally my experience with pmlp is okay, but today was UNEXCEPTABLE. My electricity got shut off this morning as I had totally forgotten to pay my bill for today. I paid my bill as soon as I got the chance to get on the phone with the credit department. I asked when the service would be turned back on and she said between 1-5 p.m mind you it was 9 in the morning. I than explained to her that I had a year and a half year old daughter and an 80 year old elderly grandmother who is on oxygen living with me. I told her very nicely that I would appreciate my service to be turned back on as quickly as possible as my grandmother needs to use nebulizers and oxygen or else she cannot breathe. The credit departments response to me was VERY RUDE AND NOT UNDERSTADING. She told me that if my grandmother can't breathe than bring her to the hospital theirs nothing she can do about our service being turned back on sooner. What professional talks like that about such a serious manner? I'm disgusted and upset. I understand that their was nothing she could do personally but to have no compassion? And to be so rude? Why? If youre frustrated with your job than please find another one, or atleast be understanding that some people are actually in serious need of these services.
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HI Paul. Thanks for your report. The outage affect a number of North Shore communities, including Peabody. The problem was a main transmission line so we rerouted power to supply all PMLP customers while that main line is fixed.
Hi Kimberly. Your power should be restored now. There was a problem with a main transmission line and we have rerouted power to supply all PMLP customers while that main line is fixed. Thanks!
Our customer service department had your answer. "Yes you can.... all you need is the customer account number." Please feel free to call us at 978-531-5975 when you're ready.
We apologize for what seems to be a delay in responding. There seems to be a technical glitch on a few of our answers that kept them in draft mode. Please report all power outages by phone, day or night, 7 days a week. The number is (978) 531-5975. This is especially important if you have a downed power line or another hazardous situation. Your safety is important to us. Stay away from all power lines! Assume they are live and dangerous! If this is a business office matter, please call during regular hours, Mon-Fri 8:30a-4:30p, except holidays.
We apologize for what seems to be a delay in responding. There seems to be a technical glitch on a few of our answers that kept them in draft mode. At PMLP, we are almost 100% electronic metering so visits to homes are rarely necessary to read a meter, and connect or disconnect power. Of course, there are still some reasons that a visit may be necessary, and some accounts (certain business accounts) have a different metering process. If you feel that you are one of them I would encourage you to call our office Monday-Friday 8:30 a.m. - 4:30 p.m. We'll be happy to check for you. Even with electronic metering, there is still the human component. While getting power restored is something we take seriously, it can take up to 24 hours if power was disconnected due to non-payment. Our main number is 978-531-5975. Please let us know how we can help.
Thank you for writing. Once a bill is paid, our billing office reports it to our metering department and they restore electricity to the home or business. While it could take up to 24 hours, we are usually able to get it back on sooner. As a convenience, we now have a mobile app which can make it easier to pay a bill and even get notifications. If you have other questions, feel free to call our office 8:30 a.m. - 4:30 p.m. Monday - Friday. We'll do our best to get any problem resolved.
How much. Does a man.have to put down as a deposit for.1700
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