Best Western Plus Lockport Hotel

Wojciech Paciorek

They have a pool, so kids loved it. Staff was friendly, and if you expect basic comforts, and we did, then there will be no suprises. Cheap to stay in, beds comfortable, HBO on the tube included, and complementary breakfast in the morning.

venkatesha murthy

Worst hotel by any means. Breakfast will be over by 7:30AM and the answer you get is grab whatever is remaining. You are not paying peanuts to hear these answers. You are paying near premium money and your money is better off by paying few more bucks elsewhere. Think twice before you book for your stay here.... _________________________________________________ Answer to the standard reply from this hotelier social media group We were not asking to replenish hot items here. We are asking to replenish the bread and pan cake mix which will not take time. The answer we got from your replnishment team is it is over at 8 AM. It is just that the intent to replenish is in doubt. You all know the traffic and the replnishment quantity by this time. If it is an intelligent intent to overlook people needs , This is where you get bad reviews and also the arrogance from the service people over there with their intent. It is just the basics we are asking and not demanding anything more. _________________________________________________

Andrew Edwards (Silight)

Paid through Priceline. Showed up. Checked in fine. Check in went fine. Hallways smelled bad. Untrained pitbull was being walked through the hallway. Seemed pretty young, so probably just puppy energy (looked about 2) making him jump at me, but still, strange dog not being controlled by the owner. Got into the room, it was clean. Bit smaller than other available options in the area for the same price. But that's fine, it's just one night. Blackout curtains didn't close, so parking lot lights came through the window all night. Made it hard to sleep. They put a hold on your card, which is pretty typical. They claim it is $50, and have you sign a paper that specifically says $50. Got charged $154. Staff has zero control over anything in the building. They are pretty much there to serve breakfast and check people in. Don't expect them to have any authority to solve any problems. So, to summarize, it feels like a toxic corporate culture that doesn't trust their staff to do their jobs, so end up missing a lot of the little things because they aren't actually there. The deceptive charges just drive home the point. You have a LOT of other options in this area for similar or lower cost. I would avoid this location. Edit: Reply shows lack of attention to detail, really drives home the point. Curtains were there, they didn't close. Charge was triple the claim, nothing to do with my financial institution or hold policy.

Dave Wilson

Very race motivated, our group (more than 50 people) were mostly of Asian people. Staff was very rude, no customer service what's so ever. No towels in room, front desk lady's 1st response was. " that can't be, in a very cocky way". Rooms very bad lighting, the breakfast was real unreal. We got to breakfast room around 610am, only had cereal. When we asked the lady she said what you see is what you get. When staff talked to or asked questions from the white guest, staff seemed very helpful. This hotel needs so much training in customer service. Will never stay at best Western again. Will recommend all tour groups stay away. You made a lot of $$$ off of our group. Very sad experience. You need to learn the Aloha Spirit.