Massachusetts Department of Transitional Assistance

Category: Social services organization

Address: 45 Congress St #4120, Salem, MA 01970, USA

Phone: +19788257300

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Amanda Hadley

Jun 18, 2017

They are terrible and haven't been giving assistance to whom really need it!!!! They are getting better since my recent visit with the time you have to wait. Before you might spend a whole day in there waiting for assistance whereas now they're becoming more organized and getting assistance to those waiting at a faster pace.

Leanne Odum

Jun 14, 2017

Terrible very rude staff working here. They look down on you and treat you like your not worth there time. There is one lady at the front counter with blondish hair who is very kind though. I wish they could all treat the people better like her. Most of the people who end up in that situation aren't trying to abuse the government. Some people unfortunately lose their job and can't afford to feed their family or are suffering from a physical or mental illness that prevents them from working and ended up desperate and have no where to turn but to them. Everyone of us are human beings and should be treated with kindness and respect.

Rosemarie Sciaraffa

Mar 18, 2017

They are organized and the lines move rather quickly. The parking is horrible because the spaces are so close together. The staff are friendly and helpful.

Svetlana Safronova

Sep 12, 2016

The place got worse. They now cut all the food stumps for all of their clients. I think they are in financial government problems too too much ? Do you know that peole can produce the food by their own ? So I think it is a great move by the food stumps people But how about so many people get suffering out of this blue ?

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Questions & Answers

If u lost ur card do they give u new 1 same day

Aaron Lospennato | Aug 31, 2018
Wildy M | Aug 31, 2018

Yes, photo ID required

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Is the office open to the public yet, because of co-vid?

Michele Freeman | Aug 30, 2021
Richard Halpern | Aug 30, 2021

No I go by for work everyday and it is closed in salem

I was approved for tafdc on the 21st and still have no benefits pending or administered. My letter even said retro from the 3rd!!! Has anyone had this happen?!! I literally have nothing to feed my kids anymore!

Amanda Mcmanus | Aug 30, 2020
Cheryl D | Aug 30, 2020

No sorry but normally it's posted in 3 days if not depending on the last number of ss# Is the date I get it mine is 6 so I get it on the 10th

Do you need to call and make apt or can u just walk in.

Sarah Halpern | Aug 30, 2020
Nicole Iaci | Aug 30, 2020

You can just walk in it's actually better to go in person. It's hard to get in contact with them over the phone

I was approved for emergency SNAP benefits, can I go to any DTA office to pick up an EBT card or do I have to go to the one in my area??

Breanna Martel | Aug 31, 2019
Jewels Flaherty | Oct 4, 2021

I didn't send paperwork on time. Closed case need to reopen

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It’s patriots day, are they closed?

Iliana Norales | Aug 31, 2019
Nicole Iaci | Aug 31, 2019

They are a government office I believe they are closed today

What's the hrs open tomorrow

Tristen Lovett | Aug 31, 2019
Shea Shea | Aug 31, 2019

On a normal business day dta is open from 8am - 5pm. Tmoro is MLK day, federal holiday, dta is closed

Are DTA offices closed on 12/31/18 (Monday)?

Silver Scorpion | Aug 31, 2019
Angel G | Aug 31, 2019

Offices are open

My ebt card is damaged can it be replaced online?

Rachel Lester | Aug 31, 2019
Raine Vollor | Aug 31, 2019

You can call and request one to be sent to you

when are we getting the christmas box

Kayla Chajon | Aug 31, 2019
Edgar Cintron | Aug 31, 2019

Call your case worker! 😉

Is it open tomorrow?

Olivia Ayott | Aug 31, 2019
Rob Tallent | Aug 31, 2019

It's a weekday.... I don't see why it wouldn't be

My wallet was stolen I have no identification can I still get my duplicate card

Joanna Stephanie Fernandez | Aug 31, 2018
Wildy M | Aug 31, 2018

Yes you can

If u get there right at 8 am is the wait bad

Aaron Lospennato | Aug 31, 2018
Jane Nov | Aug 31, 2018

No, it's not. Avoid 11am-2pm...that is usually the time when it is busiest.

Is there a masshealth office in Salem dta

elaine kotrochezxweswsc | Aug 31, 2018
frankie soto | Aug 31, 2018

No is in Chelsea

what time do they take last Customer

Pamela Carolan | Aug 31, 2018
Bayoan Martinez-Yung (Bido) | Aug 31, 2018

It closes at 5:00 PM, so 4:45 PM.

How do i find out my agency id number

Danielle Redfern | Aug 31, 2018
Bella's Art&Design | Aug 31, 2018

Look at any of the papers your worker has sent you; it will be right on the bottom or top. There is also a dta connect app for smart phones; you can view all notices sent to you &find your agency ID on those notices as well.

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